Head of Payment Operations

Silverbird Global Limited

The Key Bits

At Silverbird, we’re a fast-growing fintech start-up that’s changing the game when it comes to international trade. We understand that small and medium-sized enterprises from developing countries face significant barriers when it comes to accessing financial services, and we’re here to change that.

We’re proud to be part of a $500B market opportunity in payments and FOREX, and we’re committed to leveraging innovative technology to create solutions that enable merchants to grow their businesses internationally. We believe that the future of trade is borderless, and we’re excited about the role we’re playing in making that vision a reality.

Grow with us

In just two years, we’ve gone from a team of 5 to over 140, and we’re on track to add another 100 people to our ranks this year. We value the unique strengths and talents of our team members. We’re united by our shared passion for what we do and our commitment to working collaboratively to achieve our ambitious goals.

At Silverbird, we believe in fostering an environment of agility and adaptability, while maintaining a clear and defined structure. Being a start-up, we value hard work, but also recognize the importance of work-life balance-That’s why we’ve made remote working part of our work culture as well as 2 mandatory days in the office. Our team is composed of professionals who are passionate about innovation and are dedicated to making a positive impact in the world.

Want to find out more about what we value at Silverbird? Read more here:

Currently, we are seeking a Head of Payment Operations to take charge of overseeing and enhancing all facets of payment operations within our organization. In this role, you will be responsible for managing payment processes, systems, and teams to ensure the efficiency, accuracy, and security of financial transactions. The Head of Payment Operations will play a crucial role in elevating the customer experience by implementing best practices, optimizing workflows, and addressing payment-related risks.

Key Responsibilities
Payment Process Management:

• Oversee end-to-end payment processes, including Safeguarding, Nostro reconciliation, and resolution of payment issues, ensuring timely and accurate execution.
• Collaborate with cross-functional teams to seamlessly integrate payment solutions into existing business operations.
• Continuously evaluate and enhance payment processes to improve efficiency and reduce errors.

Leading Cross-functional Projects from the Payment Operations Perspective:

• Drive the launch of new products, such as trade finance, FX forward, debit cards for business, direct debit, and cash management.
• Manage transitions between different models of partnership with payment service providers (e.g., agency to correspondent).

Team Leadership:

• Manage and lead a team of payment operations professionals, fostering a culture of collaboration, accountability, and continuous improvement.
• Provide guidance and support to team members, ensuring they have the necessary tools and resources to excel.

Vendor and Partner Relations:

• Collaborate with external payment service providers, banks, and partners to establish and maintain effective working relationships.
• Negotiate and review contracts with payment vendors, ensuring favorable terms and conditions for the organization.

Compliance and Risk Management:

• Stay informed about industry regulations and compliance requirements related to payment operations.
• Develop and implement risk management strategies to mitigate potential financial and operational risks associated with payment processes.
• Facilitate preparation and successful passing of audits.

Technology and System Optimization:

• Work closely with IT teams to ensure optimal performance and security of payment systems.
• Identify opportunities for technology enhancements and automation to improve payment processing efficiency.

Performance Metrics and Reporting:

• Establish key performance indicators (KPIs) for payment operations, regularly monitoring and reporting on performance against these metrics.
• Analyze data to identify trends, issues, and areas for improvement, providing actionable insights to senior management.

• Demonstrated expertise in payment operations, with a minimum of 5 years in a managerial capacity.
• Proficient in the EMI Regulatory Environment, including Safeguarding, reconciliation, and related aspects.
• Extensive experience with diverse financial products, encompassing payments, FX, FX forward, and various trade finance instruments.
• Track record of collaborating with multiple Payment service providers.
• Familiarity with multiple liquidity management models.
• Background in business processes reengineering and their automation.
• Robust understanding of payment processing systems, technologies, and industry trends.
• In-depth knowledge of regulatory requirements and compliance standards within the payment industry.
• Strong leadership, communication, and interpersonal skills.
• Analytical mindset with the ability to make informed, data-driven decisions.
• Proven experience in negotiating and managing relationships with external vendors and partners.

• Competitive base salary
• Join one of the leading Fintech companies with a diverse culture, a supportive CEO and world-class teammates
• Regular team socials and team offsites to different locations ️
• Experience a high-growth/high-traction organisation, with the ability to make an impact
• As an appreciation for you, we provide an additional day-off on your birthday!

If you think Silverbird sounds a bit like you then don’t hesitate to get in touch!

Speak soon,

Silverbird Τeam

We are an equal opportunity employer and do not discriminate based on legally protected characteristics such as race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

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