Facilities Operative Manager

Chelmsley Wood, Warwickshire
Concept Technical

Concept Resources are proud to be working with a growing Facilities Services Company, based in Solihull, who are looking for a Facilities Operative Manager to join their management team.

In this role you will be responsible for the day-to-day and long term operations of the soft services cleaning department. Ultimately ensuring that clients expectations are met and the company is providing a great level of service. The ideal candidate will have had previous experience in a similar role in the soft services sector, to ensure an in depth understanding of how Facilities Operations run. This role is suitable for a candidate who thrives in a busy environment, has great organisation skills and is looking for an opportunity to step up into a clear progressive career path.

Job Description:

The role requires an enthusiastic individual to manage time and nationwide teams effectively, offering support to the Managing Director and the administration of the office. Your key objective is to make sure your team have everything they need to complete the tasks you allocate. Attention to detail is key so that standards are not just upheld but enhanced. You will need passionate leadership skills communicating effectively at multiple levels valuing your team and placing the customer at the heart of what you do.

Duties include:

• Managing and controlling the cleaning services to the agreed specification, quality and service standard required by all contracts
• Effectively managing a field team, monitoring their performance and quality of services provided
• Promoting a safe working environment ensuring staff are all up to date on health and safety procedures
• Ensuring that all relevant training is provided to staff
• Being responsible for the operational performance of each contract and that Key Performance Indicators (KPIs) are in place and service delivery targets are achieved
• Recruit cleaners to replace leavers/new contracts
• Induction of new staff
• Identifying improvement opportunities
• Undertaking investigations and taking disciplinary measures if necessary
• Liaising professionally with clients as appropriate
• Being accountable for making sure all sites are fully resourced and attended in accordance with the contract
• Providing support, advice, and guidance on any operational issues that may arise
• Maintaining internal and external relationships
• Ensuring cleaning programs are implemented and reported
• Reviewing targets and ensuring the completion of tasks ensuring KPIs are in place and being met
• Be able to ensure processes are operating effectively

Person Specification:

• Be self-motivated, diligent, and demonstrate capable leadership with a proactive approach
• Have experience of budgeting and fore
• Have a good team work ethic and relationship management skills
• Good working knowledge of Health and Safety Legislation.
• Experience within cleaning services and have a proven track record in an operational or leadership role
• Excellent IT skills, including Microsoft Office suite, with the ability to create and produce presentations
• Be able to demonstrate excellent time management skills and consider all relevant factors when planning, such as, staffing and resource requirements, and juggling priorities to meet deadlines.
• Have good negotiating and conflict management skills
• Open to gaining new business with new and existing clients
• Hold a valid UK driving license
• To have an enhanced DBS check

This role includes a 10% profit share along with a company car and opportunities for progression.

Have the relevant experience? Apply now or call (phone number removed) for more details.