IT Asset Manager (German Speaking)

Bracknell, Berkshire
Cerco

PURPOSE

The Information Technology (IT) asset manager is responsible for taking a detailed inventory of his/her customers hardware assets and applying the information gathered in making the best decision concerning IT-related purchases and redistribution for the Lanxess Project.

The IT asset manager job description entails helping his/her customer to eliminate waste and increase efficiency by making the best use of existing IT asset resources and avoiding asset purchases that are unnecessary.

He/she helps his/her customer to make strategic decisions and optimize spending within the IT environment, as well as enable their company to have a deeper understanding of its IT’s business value.

His/her role also entails developing and maintaining processes, policies, standards, systems, and measurements that help the organization to effectively manage both on a daily basis and long-term its IT asset portfolio (technology-related hardware) with regards to cost, control, risk, compliance, business performance objectives, and IT Governance as established by the company.

He/she is responsible for ensuring quality control throughout the lifecycle of all company IT assets by developing and implementing appropriate procedures to track and manage them.

The IT asset manager work description also involves responsibilities for the governance concerning the ITAM tools (xTicket/CMDB) applied in managing, monitoring, and reporting on IT assets and inventory.

His/her duties also involve managing and maintaining databases and records of information such as licenses, service agreements, and warranties for the organization’s hardware.

The IT Asset Manager is accountable for the end-to-end asset management in the Managed Service contract

• Perform daily and long-term operational and strategic management of hardware
• Plan, monitor, and record hardware assets to make sure they complied with vendor contracts in different software tools (xTicket, FV
• Tracking company assets within the Configuration Management Database (CMDB) throughout their lifecycle
• Ensure effective management of the CMDB and that the content contained is accurate.
• Provide information and standardized reporting on a scheduled basis together with unscheduled reporting demanded by management.
• Manage inventory of assets, including dependencies and attributes), making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams in charge in the tools to ensure that the vendor contracts are complied with (Inventory Dedicated and Dispatch Sites)
• Responsible for managing lifecycle of hardware right from their introduction to their retirement (Disposal, WEEE)
• Generate and distribute various reports, including compliance reports on current assets.
• Ensure process efficiency by implementing the key performance indicators; suggest improvements to the process continuously.
• Design processes relating to hardware asset management, execute and enhance them (AM SOP)
• Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management (Share Point)
• Take part in other ITSM processes, or as required perform as a back up to maintain operational activities (ICAT)
• Collaborate with other teams (Global Service Desk, Partners) to determine trends in asset performance.
• Establish and maintain hardware maintenance database.
• Supporting SDM to maintain and improve customer perception regarding the businesses delivery performance
• Provides focus on the pro-active management in achieving contractual service levels and to continuously monitor and improve performance where possible.
• To implement Continuous Improvement Plans where relevant.
• To ensure AM related knowledge is implemented and executed on Global Field Support Team continuously (Knowledge Transfer)

ESSENTIAL SKILLS & QUALIFICATIONS

• Excellent communication and interpersonal skills
• Excellent verbal and written communication skills (English and German) and ability to convey information clearly and effectively.
• Strong ability to carry out assigned tasks independently with little supervision.
• Strong knowledge and experience working with a CMDB and the specific business services that it supports including ITSM tool experience, as well as ServiceNow experience.
• Proven ability and experience in executing strategic asset management processes successfully.
• Strong knowledge of IT hardware experience working as an IT asset analyst