Internal Account Manager

CCA Recruitment Group

This role can be based in Glasgow – Manchester or Newcastle.

PURPOSE OF JOB

CCA Recruitment have a great role for an Internal Account Manager for a key client of ours.
The Account Manager plans, coordinates, and directs the service delivery for one of our Financial Services accounts. The preferred candidate will ensure the internal delivery is met on a monthly and annual basis and ensure that Client and candidate satisfaction levels, as well as Company’ profitability goals are achieved and maintained. In addition, the Account Manager will develop and maintain partnerships with client to increase business and Client satisfaction.

You will be running a team of x6 Consultants and have support from a PT Administrator which may be across various locations of CCA.

RESPONSIBILITIES

Account Management

• Acts as the primary interface between CCA and Client department(s)
• Schedules, coordinates and facilitates client communication
• Implements business operation and service solutions utilizing the continuous improvement process
• Achieves and exceeds client service level agreements
• Identifies problems, analyses trends and implements corrective and preventive actions
• Develops and maintains partnerships with Clients to increase business and clientsatisfaction by offering proactive solutions
• Maintains updated client contracts by documenting changes in scope and conductin period reviews
• Prepares, implements, maintains and reviews existing client projects
• Deals effectively with client complaints and issues by escalating to the appropriate person and by taking the appropriate action when necessary

Team Management

• Translates Client requirements into effective goals and objectives for the local level Company team(s).
• Ensures the team(s) has/have complete awareness and understanding of all SLA’s, KPI’s and business objectives.
• Ensure the team(s) have a key understanding of minimum team revenue requirements on a monthly, quarterly and annual basis.
• Accountable for the performance of Delivery team through setting objectives, coaching, creating and maintaining development plans, conducting performance reviews recommending training and encouraging individual employee participation in decision making where appropriate.
• Accountable for liaising with any remote sites and ensuring that they deliver an effective, consistent, high quality service.
• Completes, maintains and processes pertinent Bullhorn accounts and records
• Accountable for the recruitment of staff
• Communicates company policies

Financial

• Creates budgets / forecasts and tracks financial performance against plan with the Account Director
• Responsible for the accurate tracking of costs related to, or billable to, the client
• Responsible for ensuring that all related fees, costs and credits etc are kept up to date
• Responsible for the accurate and timely invoicing of clients working with the internal Finance team.

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

• Excellent communication skills in both verbal and written communication.
• Previous responsibility and accountability for Profit and Loss, including the preparation of budgets, contractual pricing, and business plans.
• Experience in working to, achieving and exceeding client expectations, KPI’s and Service Level Agreements.
• Experience working across various locations is essential
• Analytical skills: – the ability to identify problems, collect data, establish facts, draw conclusions and provide solutions.
• Experienced in the use of MS Office: – MS Word, MS Excel and MS PowerPoint as a minimum.
• Experience of running volume delivery accounts and understanding the mechanics of ensuring delivery and exceeding agreed targets with client and business.
• Self-motivated with a vision of continuously adding value to customers and clients.
• Client management and relationship experience.
• Experience in managing account and growing the opportunities within.

Salary will be DOE and will be based full time from either Manchester, Newcastle or Glasgow.

For an information chat please contact Debbie Wilson on (phone number removed)