Head of Repairs & Maintenance

BRC
Head of Repairs and Maintenance Vacancy
Permanent Opportunity via BRC

Location: Worcester/Evesham (hybrid)
Salary: £72,895 + excellent benefits

BRC are working with a Housing Association who are recruiting a new Head of Service to lead their Repairs and Maintenance function. You will effectively lead and manage the responsive repairs, maintenance, facilities, and estates teams ensuring KPI s are met in the delivery of these services.

You will also be responsible for achieving objectives and ensuring that activities are carried out to the highest standards of integrity and professionalism. You will also act as the partner representative for the Cost Sharing Vehicle delivering responsive repairs, and grounds maintenance.

Key Responsibilities:

• Ensure prompt resolution to reports of damp, mould, and Cat 1 and 2 HHRSR reports through the Repairs call centre.
• Ensure effective and compliant procurement of all contracts for repairs and maintenance services with robust contract management.
• Ensure continuous improvement through taking the lead on the repairs and maintenance programme of service improvement that ensures efficiency, customer excellence, focus and ensuring performance in line with targets.
• Lead on the delivery of exceptional and excellent services in compliance with the relevant commissioned contracts, regulation, and legislation, including the Social Housing Regulator.
• Ensure that repairs call handling meets performance targets in call answering and correct diagnostics through effective procedures, coaching and performance management.
• Maintain awareness of new initiatives in service provision and technology and be fully aware of any implications of changing legislation, ensuring that these are incorporated into policies and procedures as required.
• Effectively manage various budgets, including the CSV, cyclical works, and office facilities, as agreed by the Executive Director – Operations, in accordance with agreed policy and procedure, ensuring value for money and maximising efficiency.
• Prepare and present accurate, effective, and timely reports to the Boards and Committees as required.
• Provide a comprehensive “contract procurement service” to internal customers and act as lead officer across the Group, in procuring property maintenance services and contracts.
• Ensure all appropriate health and safety risk assessments are in place, making sure colleagues are aware of and adhere to any specific instructions with regards to their health and safety.

Role Specifications:

• Professional qualification in construction or maintenance related discipline.
• CIH Level 5 professional qualification or prepared to work towards
• Extensive experience in a leadership role in housing or building services sector.
• Delivering successful partnering contracts.
• Partnership working with multiple stakeholders.
• Evidence of strong procurement and contract management expertise.
• Evidence of effectively managing large budgets.
• Effective, competent, and highly organised leader and manager, with the ability to apply people management policies and procedures.
• Meets working deadlines and manages conflicting priorities.

Benefits:

• Annual car allowance up to £1,300 paid monthly.
• 45p per mile can be claimed for business miles.
• 27 days annual leave plus 8 bank holidays, 1 additional concessionary day, ability to carry over 5 days each year, can buy or sell up to 3 days leave each year, 1 paid day s leave for your birthday, Up to 3 days paid leave to support with a family bereavement, 2 days paid volunteering leave, per leave year (pro rota to working hours), 5 days paid or unpaid leave to attend compulsory training for non-regular forces.
• Maternity, paternity, parental leave, adoption leave and pay, and flexible working requests. Up to 3 days paid leave each year for colleagues who are undergoing fertility treatment.
• SHPS Care pension scheme, matching employer contribution up to 9%.
• Life Assurance and funded health cash plan.
• Paid professional membership fees and funded training/sponsored qualifications.
• Gym membership contributions, cycle to work scheme, online discounts for shops, supermarkets, insurance and holidays.
• Office refreshments provided.

And many more!

Additional Information:

• 37 hours per week Monday-Friday.
• Must have a full driving licence.
• Hybrid working options available.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled.