IT Service Manager

Northampton, Northamptonshire
Chapman Tate Associates

Job Title: IT Service Manager

Location: Northampton

Salary: Up to £75,000 per annum

Employment Type: Full-time

PLEASE NOTE NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE

Key Areas Google Workspace, ITIL, JIRA, Framework, Transformation, Projects, Management, Direct Reports, Indirect Reports, SLAs, Agreements, Contracts. Technology, Venders, Suppliers, Strategy, Delivery.

Our client, a leading company based in London, is seeking an experienced IT Service Manager to join their team. This is an exciting opportunity for a skilled professional to contribute to the efficient management of IT services and drive transformative projects within the organization.

Responsibilities:

• with suppliers to ensure optimal service delivery and negotiate cost-effective contracts.
• reduce costs while maintaining high-quality service levels.
• discussions and agreements regarding Service Level Agreements (SLAs) with both internal and external stakeholders.
• service contracts effectively, ensuring compliance and satisfaction.
• and contribute to IT transformation projects aimed at improving efficiency and effectiveness.

Required Skills and Experience:

• experience in IT service management, with a strong understanding of the ITIL framework.
• in utilizing JIRA for tracking and managing IT service requests and incidents.
• with Google Workspace (formerly G Suite) administration and management.
• communication and negotiation skills, with the ability to effectively interact with both technical and non-technical stakeholders.
• project management skills, with the ability to drive initiatives from conception to implementation.
• proactive and solution-oriented approach to problem-solving, with a focus on continuous improvement.

Benefits:

• salary up to £75,000 per annum.
• for professional development and advancement within a dynamic organization.
• benefits package, including healthcare and pension contributions.
• and supportive work environment, fostering innovation and growth.

If you feel this role is for you, please feel free to apply with your CV. Any questions please call Alfie Tate Associates directly on (phone number removed). If this role isn t for you, please share this advert to any friends / family / colleagues, who you think this would be relevant for.

PLEASE NOTE NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE