HR & Benefits Administrator

Gloucester, Gloucestershire
Claranet Limited

About The Role

HR Administration

• Administrative support for the full employee lifecycle including but not restricted to starters, contractual changes, cyclical changes and leavers
• Time specific preparation of HR Transactions and documentation (such as amendments to contracts of employment, changes to personal details and absence information etc.)
• Provide administrative support associated with monthly payroll administration
• Supporting the HR Team in the administration and reporting of HR metrics
• Monitor and prioritise the HR email Inbox and escalate queries to appropriate HR Team members
• Co-ordinating and conducting new starter induction sessions
• Manage and own the entering of data into the HR systems, ensuring this is up to date and the data entered is accurate whilst maintaining relevant documentation and filing systems
• Provide HR system maintenance, on-going administration and optimisation. First point of contact for the HR Team and employees, with a view to continuous improvement at all times
• Raise all purchase orders relating to HR, Training, & Recruitment, promptly and accurately.
• Day to day ad-hoc HR Administration and ad-hoc project work

Systems and Benefits

• Act as the first point of contact for HR system queries or issues, including Udemy, Eploy and Sage
• Manage data for the Gender Pay Gap Report annually
• Act as a super user for both Eploy and Sage systems ensuring both systems align
• Supply daily support for Systems queries from colleagues and managers – escalating where necessary
• Ensure all colleagues have access to systems-related resources/guides and that these are maintained
• Manage and run the UK benefits election process form Claranet’s point of view
• Supply daily support for benefit queries from colleagues and managers – escalating where necessary
• Monitor and submit monthly colleague data to Gallagher for loading – maintaining positive relationships
• Ensure that all colleagues have access to benefit-related resources, including webinar and handbooks
• Keep benefit information up to date across all HR platforms including, Eploy, Sage, Employee Benefits portal, and communications that go out
• Work closely with Payroll to ensure data in benefits platform is correct and any colleague queries to changes are answered and checked
• Create and monitor any required form changes

Teams to collaborate with

• Finance and Corporate Development – contribute to the budget process for portfolio and propositions development
• HR and People – support recruitment and learning and development strategies to develop industry leading product and service offerings.

About You

Behavioural competencies – organisational and behavioural fit

• Excellent communication and interpersonal skills
• Ability to work collaboratively and build positive relationships with colleagues, stakeholders, and providers
• Attention to detail and accuracy
• Strong organisational and time-management skills
• Ability to work under pressure and prioritise workload effectively
• Continuous learning and self-improvement mindset
• Ability to adapt quickly to changing situations.
• Strong interpersonal skills, together with a positive, professional manner and the ability to deal confidently with people at all levels

Critical competencies – technical fit

• Experience in the use of HR software and system admin expertise
• IT literate: Word, Excel, Outlook
• Experience in managing large data requests in HR or payroll
• Previous administration experience within a fast-paced environment
• Strong attention to detail and highly organised and methodical in approach
• Understanding of when and how to escalate issues and push to resolution
• Ability to effectively prioritise and work well under pressure
• Self-motivated and ability to use initiative
• Team player with excellent verbal and written communication skills with effective planning and time management skills
• CIPD qualification (Level 3) is desirable