Engineering Account Manager

Slough, Berkshire
FES FM Ltd

FES have 50 years experience and an exceptional range of skills, services and products. We are the contractor of choice for building service solutions across every market sector including Mechanical and Electrical, Facilities Management, Support Services, Renewables.

Main Purpose

Responsibility and accountable for the profitable and operational management and service delivery of the Contract to meet the business and contract objectives. Create and sustain a cohesive, cost effective team for the service delivery of the Contract. Interfacing with the Clients to ensure satisfactory service delivery of the contract deliverables. Identify organic and new business opportunities. As a member of the management team, make a broad and powerful contribution across all aspect of the Business Unit

Duties & Responsibilities

• Preparation and execution of account management plans, operational programmes and PPM Planners.Create and sustain a cohesive, cost effective team for the delivery of contract under your control.
• Responsibility for all day to day management, control, co-ordination, execution of all operations under your control.
• Productions of reports at regular intervals determined by contract, detailing physic
• Provision of technical advice and problem solving function. Monitoring and professional oversight of all works to ensure satisfactory quality levels.
• Effective sourcing and utilisation of materials and subcontractors.
• Monitoring the quality of the work carried out by the workforce through random engineer audits and the on-going review of breakdowns. Management of FES FM staff on the account / contract delivery teams, ensuring that suitable staff are recruited, inducted, motivated and trained to operate to company standards and processes.
• Understanding contractual requirements and client expectations and ensuring that services are delivered to meet the contractual requirements and client expectations.
• Working closely with other Account / Contract Managers to ensure consistency of best practice, standards and processes
• Managing appraisals and succession planning for staff within your teams
• Manage and monitoring contractual key performance Indicators for operational performance and contractual compliance.
• Implement and manage a robust reporting and review process that give visibility of all issues, risks and performance for the contract under your control. Providing reports on contract performance and key issues affecting the overall service delivery.
• Assisting with business development opportunities and ensuring that proposed solutions are operationally viable
• Assist in the mobilisation of new contracts to comply with agreed scope and performance.
• Ensuring that contractual obligations are being met and the targeted commercial performance is achieved on contracts under your control.
• Full responsibility for all quality, environmental and health & safety issues at each of the sites for which you are responsible in compliance with company policies and arrangements including the effective closing out of QUEST audit action plans.
• Liaison with customers representatives at the tactical level so that the services may be delivered effectively.
• To focus on management level tasks and to ensure effective delegation of tasks to subordinates.
• 2nd line management of HR issues i.e. ensuring company policies are fully implemented.
• Ensuring compliance with contractual requirements.
• To ensure that the activities of the team are performance managed

Skills, Knowledge & Attributes

• Maintain up to date and sound knowledge of industry best practices and developments in operational and facilities management.#
• Communicating clearly, effectively and timeously with customers and colleagues alike.
• Demonstrating sound contract management capability and pro-active attitude.
• Having excellent computer / IT skills and proven knowledge of CAFM systems.
• The ability to work under pressure and adhere to tight guidelines.
• Encourages the team to create solutions that go beyond the immediate needs to add value to the customer and business. Facilitates co-operation and team thinking between team members.
• Develops the team s capability through giving constructive feedback, coaching and mentoring. Measures performance of the team in areas of productivity, quality and delivery for both internal and external customers.
• Prior experience & knowledge within Pharmaceutical industry would be of benefit but not essential

The above is not an exhaustive list of duties & responsibilities and you will be expected to carry out on behalf of the company any reasonable request within your skills base and experience

FES is recognised as one of the leading, rapidly growing independent service groups in the British Isles. We offer a fantastic package which includes competitive salaries, company van, premium overtime rates, standby payments and an excellent benefits package including holiday, a group pension plan.

The successful candidate will be subject to the Company’s verification and vetting process. This may include a basic criminal records check.

FES is an Equal Opportunities Employer.