Head of People

Financial Services Compensation Scheme

• Exciting HR leadership role working for the FSCS based in London
• CPO progression opportunity

About Our Client

The Financial Services Compensation Scheme (FSCS) is the UK’s compensation scheme for financial services, helping people get back on track by protecting them when authorised financial services firms fail. FSCS is an independent free service which covers all regulated financial services in the UK. The Scheme protects: deposits in banks, building societies and credit unions; insurance policies; some investments and investment advice; insurance broking; mortgage advice; self-invested personal pensions (SIPPs); pensions advice; payment protection insurance (PPI); debt management plans; and pre-paid funeral plans.

FSCS’s mission is to provide customers with a trusted compensation service which helps raise public confidence in the UK financial services industry.

FSCS has grown from modest beginnings in 2001 to help customers during historic events such as the 2008 banking crisis and the 2020 global pandemic. Its experience mirrors that of the industry, government, and regulators in adapting to change, learning, improving, and overcoming difficulties and its work has been recognised in many national awards.

Job Description

• Contribute to the development of the organisation’s people strategy and lead the implementation of the delivery plan.
• Develop effective employment policies and processes that comply with the most current legislation, regulations, accepted professional standards, and that support the organisation’s aims – ensure they are fully embedded, understood and followed.
• Drive delivery of People KPIs and service levels and provide regular people data, insights, and recommendations for action to the executive team, and provide the senior leadership team with the relevant data for their areas of responsibility to inform decision making.
• Collate information and draft Board and committee papers as required.
• Lead the procurement process for all people service providers ensuring the service meets the organisation’s requirements both now and for the life of the contracts. Point of escalation in any disputes.
• Manage the annual review of pay and benefits.
• Manage the team and all activities within budget.
• Provide expert guidance on a variety of people matters at senior leadership team level – oversee complex cases or those involving senior individuals, including, but not limited to: Employee relations issues – redundancy, disciplinary and grievance.
• Provide the appropriate support for change management initiatives.
• Ensure managers are sufficiently skilled and enabled to access appropriate guidance and information to manage all people related issues.
• Provide professional leadership, support, and development to the people team, to increase knowledge and develop skills to ensure that the organisation receives the highest level of service across all aspects of the employee lifecycle.
• Take a lead role in transforming and strengthening the organisational culture, and role model the organisation’s values and ways of working.
• Coach, mentor and support senior and high potential colleagues to develop and maintain effective relationships and encourage retention.
• Drive for continuous improvement in all areas of responsibility.

The Successful Applicant

• Held previous position of seniority and with a proven record of delivery.
• A commercial, hands-on people leader, who is tenacious and will have experience of developing, driving, and embedding transformational change.
• Outstanding communication skills – ability to influence, establish credibility and trust, challenge, and build department accountability.
• Able to problem solve and demonstrate operational and strategic skills.
• Experience of acting as a role model and leading a team of professionals.
• Commercial acumen – proven record of business partnering to deliver commercially focused people strategies and has a good overall understanding of company finances and uses this to develop policies.
• Solid employment law knowledge and proven experience of applying updated legislation to a variety of HR situations.
• Ability to manage sensitive issues with discretion.
• Experienced in coaching managers through complex people issues.
• Evidence of having a passion for collaborating with people and working beyond the confines of the job description.
• First degree and qualified with a relevant professional qualification (CIPD, ILM).

What’s on Offer

This is an exciting opportunity for an ambitious Head of People looking to progress into their first CPO roleA six figure salary plus market leading benefits

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Page Executive.

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