Qualified Practitioner

Mental Health Innovations

Job Title: Qualified Practitioner

Reporting To: CP Manager

Location: Remote (UK or NZ)

Contract: Fixed Term, 22 months

Hours: 9 – 15 hours per week (3-5 3hr shifts each week at specified times on a rota)

Hourly Rate: £15 / $30 p/h

Benefits:

• Enhanced policies including 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Competitive pension;
• Remote and flexible working;
• Excellent opportunities for training and career progression

Closing Date: 12th January 2025

Job Purpose: To have text-based conversations to provide mental health support to people in distress, working to take someone in distress to a calmer place.

Key duties and responsibilities

• Have text-based conversations to provide support for people in distress at peak evening times.
• Follow our training and work, with the support of a Clinical Supervisor, to take someone in distress to a calmer place.

Person Specification

Essential

• You must be able to follow the Shout model for support and be comfortable holding a minimum of four conversations simultaneously as directed by your Supervisor.
• You should be calm, compassionate, communicative, confident and interested in developing skills in the field of digital mental health.
• You must hold a qualification at Level 4 or above in counselling, psychology, psychotherapy, nursing or social work, and have suitable experience of working on the front line of mental health.
• You must hold, or commit to studying towards, a Level 3 safeguarding qualification, and have completed the Shout Safeguarding Texters training.
• You must be able to commit to taking shifts at times stipulated by our rota between three and five times per week on average, and be able to respond to occasional calls to help out if we are experiencing a substantial spike in demand at other times.
• You must be able to attend a group reflective session with our practice lead once a month, which will be held remotely.
  Contracts of either 3, 4 or 5 shifts (shift=3hrs) per week
• Minimum of 4 conversations at any one time
• Excellent IT skills
• Excellent communicator
• Ability to multitask and work at a high volume whilst maintaining calm under pressure
• Demonstrate a high level of resilience
• Willingness and ability to work independently (remotely), whilst remaining connected to and engaged with the team
• Reflective, compassionate, kind, and respectful
• Proactive in reviewing own performance, improvement and development

Desirable:

• Knowledge and experience of safeguarding, confidentiality and risk
• Ideally, you should have an external supervisor and/or a personal counsellor, but we are aware that some jobs or qualifications do not require this.

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.