Telephone Account Manager

Lupa Recruitment
Telephone Account Manager
£28000 – £30000
Office Based Role

To be the industry-leader in the supply of workplace health and wellbeing products and services

Job Purpose Telephone Account Manager :

The Telephone Account Manager is responsible for building and maintaining strong relationships with clients through proactive communication, ensuring customer satisfaction, retention, and growth. This role involves managing a portfolio of accounts, resolving client inquiries, and identifying opportunities to upsell or cross-sell products and services.

Key Responsibilities Telephone Account Manager:

1 Account Management:

• Serve as the primary point of contact for assigned client accounts.
• Develop and maintain strong relationships with clients to understand their needs and preferences.
• Regularly review account performance and provide clients with relevant insights and updates.

1. Client Retention and Growth:

• Proactively address client concerns and resolve issues promptly.
• Identify opportunities to upsell or cross-sell products/services to existing clients.
• Monitor and analyse
• account metrics to identify trends and develop strategies for improvement.

1. Sales Support:

• Collaborate with the Sales Manager to onboard new clients and ensure a smooth transition.
• Provide accurate product or service information to clients and assist in resolving any sales-related queries.

1. Communication:

• Conduct regular check-ins with clients via telephone, email, or video conferencing.
• Prepare and deliver presentations or proposals tailored to the client’s
• requirements.
• Maintain professional and clear communication at all times to enhance client trust and satisfaction.

1. Administration and Reporting:

• Update and maintain client records in the CRM system.
• Prepare regular reports on account activity, client feedback, and sales performance.
• Monitor account contracts and ensure timely renewals or updates.

Qualifications and Experience Telephone Account Manager

Key Skills and Competencies:

• Communication Skills: Strong verbal and written communication skills, with the ability to explain complex ideas clearly.
• Relationship Building: Ability to develop and maintain trust with clients and colleagues.
• Problem-Solving: Proactive approach to identifying and resolving issues effectively.

• Sales Acumen: Strong understanding of sales principles and the ability to identify business opportunities.
• Organization: Excellent time management skills and attention to detail.

• Technical Skills: Proficiency in CRM software, Microsoft Office Suite, and telecommunication tools.

Qualifications and Experience Telephone Account Manager:

• Proven experience in account management, sales, or customer service.
• Knowledge of the specific industry, e.g., IT, Retail, Financial Services is desirable.
• Demonstrated success in achieving and exceeding targets.

Performance Indicators:

• Client retention rate.
• Revenue growth from assigned accounts.
• Number of upsell and cross-sell opportunities realized.
• Client satisfaction scores or feedback.