Account Director

CBRE Local UK
Company Profile:

CBRE is the global leader in real estate services and leverages the industry’s most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 120,000 employees and operate in 100+ countries.

Account Director:

CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Account Director to join the London team. A background in Engineering or Facilities is essential for this opportunity.

Purpose of the job:

The Account Director is responsible for leading a major client account by assisting and supporting the CBRE Leadership team in managing all aspects of the account evolution, including expansion (geography /scope), service levels, contract renewal, team development and overall profitability.

Key Responsibilities:

• Maintain interface with senior external customers and internal regional managers, ensuring superior delivery of all contract deliverables and KPI’s including measurable value-add, innovation, continuous improvement and customer satisfaction feedback
• Ensure that opportunities for the strategic development of the contract are explored and discussed
• .Oversee the implementation and performance of all contracted services lines, as required by the client contract and, where possible, seeking to identify and implement additional services across client’s portfolios
• Coordinate regular performance reviews between customers and CBRE, as outlined in the contract or as appropriate, to enhance the client relationship, identifying areas for improvement and managing suitable action plans
• Ensure the smooth integration and performance of CBRE accounting and financial reporting services dedicated to the client account, both with respect to client facing financial reporting and the integration of CBRE internal financial P&L management
• Financial responsibility for the delivery of Plan commitments for the contract
• Leading with direct reports; energy & sustainability manager and finance analysis to report on account efficiencies monthly to client
• Hosting Monthly and Quarterly Business Reviews across countries; facing off with client operational directors to sharing best practices
• Plan travel, manage budget and schedule key visit agendas for account in countries
• Strategically managing the mobilisation and demobilisation of both properties and countries operations
• Demonstrate tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account teams (encompassing both dedicated and variable resources)
• Set operational and financial goals through internal Business Planning and client facing Strategic Agendas
• Ensure compliance in accordance to the CBRE platform using both Power BI and AIQ
• Negotiate new management agreements and encourage renewal of existing agreements
• Participate in and engage with internal and external organisations in an effort to support the CBRE brand, your development objectives and your clients objectives
• .Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery
• .Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
• Maintain responsibility for hiring, training, compensation, performance tracking and satisfaction of employees
• Provide ongoing feedback and communication to your client(s), focusing on overall account performance, Client Satisfaction action planning, KPIs, benchmarking, value-add
• Ensuring business policies and processes are effectively communicated, and implemented within the contract
• Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors activities, and are regularly reviewed
• Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues
• Driving innovation through meeting with supply partners and proposing best in class technology. Also working with the onsite team to ensure process are efficient and effective
• Accountable for contractual commercial compliance including producing and submitting variations when required

Additional Responsibiilities:

• Accountability to the CBRE functional heads, as appropriate
• Accountable day-to-day to the relevant client contacts
• Line management responsibility for a contract team and indirectly for relevant sub-contractors
• Financial responsibility for the delivery of Plan commitments for the contract

Training

• Incumbents must be able to demonstrate a career showing continuous personal development.

Experience

• 10+ years operational experience
• Experience in managing international accounts
• Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering
• Strong communication, negotiation and analytical skills
• Excellent interpersonal skills
• Ability to lead Change Management programmes
• Ability to manage to multi-million Pound budgets
• Ability to conduct analysis in terms of contract negotiation
• Knowledge of current accounting regulations
• Advanced MS Office Suite skills
• Ability to balance the integration of the requirements and terms of policies and procedures with those of the client
• Proven record of providing excellent internal and external customer service
• Ability to comprehend, analyse, and interpret complex business documents.
• Ability to respond effectively to highly sensitive issues.
• Ability to write reports, manuals, speeches and articles using distinctive style.
• Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations.
• Requires expert level analytical and quantitative skills