Account Manager

Carbon 60

Carbon60 are proud to be partnering with Lufthansa Technik Landing Gear Services to recruit for an Account Manager. Lufthansa Technik are a global leading provider of maintenance, repair, and overhaul services for the civil aviation industry.

This Account Manager position is on a permanent basis and has become available due to continued growth and expansion. In this role, you will be monitoring and recalculating long-term MRO contracts, setting performance targets, initiating contract amendments, and leading re-negotiations. The Account Manager will drive profitability through new business quotes, upselling opportunities, and ensuring timely revenue collection.

Role Responsibilities will include:

Contract Management:

• Own Customer MRO contracts and serve as the primary point of contact for contract-related inquiries internally.
• Recalculate long-term MRO contracts and set performance targets on a regular basis.
• Initiate contract amendments and lead contract re-negotiations where required or possible.
• Resolve all contractual disputes and disagreements promptly and effectively.

Commercial Management:

• Make commercial decisions for MRO events or customer MRO contracts within approved authorisation limits.
• Influence and sell MRO solutions to contracted customers, driving profitability growth.
• Approve customer invoices and ensure all expected revenues are received within business expectation targets.

Customer Relationship Management:

• Act as the main point of contact for customer escalations and ensure timely resolution of issues.
• Serve as a Customer Ambassador and Satisfaction Manager, ensuring high levels of customer satisfaction.

Performance Reporting:

• Create, review, and analyse contractual KPIs, including financial and customer satisfaction performance measures.
• Organize regular MRO event and contract commercial performance reports and meetings.
• Serve as the Contract & Event Performance Reporter, providing detailed insights and recommendations.

Profitability and Continuous Improvement:

• Secure and increase contract profitability, making necessary adjustments to meet financial targets.

Skills and Experience required:

• Proven experience in MRO account management, preferably in the aerospace or aviation industry.
• Strong understanding of MRO contracts, financial performance measures, and customer satisfaction metrics.
• Excellent negotiation and conflict resolution skills.
• Ability to make informed commercial decisions within approved authorisation limits.
• Exceptional communication and interpersonal skills.
• Proficiency in creating and analysing performance reports.
• Proficiency in Microsoft Office Suite and other relevant software tools.
• Strong analytic and strategic thinking abilities.
• Excellent organisational and time management skills.
• A customer-centric mindset.
• Capability to work both independently and collaboratively as part of a team

Why Lufthansa Technik Landing Gear Services? Here are some of their benefits and rewards:

• Competitive Salary Package
• Discretionary Bonus Scheme
• Discounted Flight Benefits
• Reduced Gym memberships Retail and Hotel Discounts
• Seasonal Company Events

From 36,532 per year

If you are interested in the role and want some more information, please contact Becky on (phone number removed) or email Interviews are being held shortly.

Carbon60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.