General Manager

Bighornlaw

The Chief Operating Officer (COO) is a pivotal leadership role responsible for operationalizing growth strategies, managing administrative operations, and driving operational efficiency within the law firm. This role ensures alignment across teams, champions a culture of trust and success, and plays a critical role in translating the firm’s vision into actionable strategies. The COO will have oversight of all personnel and functions including business development, fiscal management, and technological initiatives to support the firm’s goals and objectives.

Responsibilities Strategic Leadership

• Key leadership position responsible for growing the business, synchronizing major business functions, driving accountability, and ensuring the organization executes its vision with discipline and efficiency.
• Partner with firm leaders and associates to develop and execute growth strategies, establish KPIs, and measure performance metrics.
• Contribute to strategic and tactical planning, ensuring alignment with the firm’s vision and goals.
• Identify and mitigate risks to protect and enhance the firm’s operational integrity.
• Ensure the delivery of high-quality services and support organizational growth initiatives.

Business Development

• Develop and implement business development strategies to expand the firm’s client base and market presence.
• Identify opportunities for growth and collaborate with partners to pursue strategic initiatives.
• Establish and maintain relationships with key clients, referral partners, and industry stakeholders.
• Track and analyze market trends to identify competitive advantages and areas for expansion.
• Lead efforts to enhance client engagement, retention, and satisfaction.
• Partner on the development of marketing initiatives to promote the firm’s services and increase brand visibility.

Operational Oversight

• Oversee operations, ensuring efficiency, productivity, and accountability across departments.
• Manage the pipeline of the firm’s cases to achieve financial goals.
• Develop and implement Standard Operating Procedures (SOPs) and KPIs for staff roles.
• Foster a paperless work environment and champion operational innovations.
• Lead and unite diverse team members to create a cohesive and productive environment.
• Supervise and mentor staff, ensuring alignment with organizational objectives.
• Hold leadership and management teams accountable for their deliverables.

Financial and Administrative Management

• Oversee law firm billing, accounting practices, and fiscal management, including budget planning and analysis.
• Provide data-driven recommendations for operational improvements and financial performance.
• Explore Technology Innovations to help improve firm efficiency.
• Drive technological initiatives to enhance client services, including QuickBooks, Filevine (DOMO Periscope), and familiarity with Ninety EOS software.
• Develop and integrate a comprehensive Filevine strategy and implementation plan (change management) for the firm.
• Evaluate and manage computer systems, software, and maintenance contracts to ensure operational needs are met.
• Oversee the firm’s telephone systems and communication platforms.

Qualifications Required Skills and Abilities

• Strong leadership and strategic planning skills.
• Exceptional administrative, organizational, and time management abilities.
• Outstanding verbal and written communication skills.
• Understand the technological benefits.
• Proven ability to analyze data and provide actionable recommendations.
• Expertise in fostering a paperless work environment.
• Demonstrated experience in creating and managing SOPs and KPIs.
• Proficiency with QuickBooks, Filevine, and familiarity with Ninety EOS software preferred.

Education and Experience

• Bachelor’s degree in Finance, Accounting, Business Management, or a related field; MBA preferred.
• 10-15 years’ experience in an Operations Leadership role.
• 5-7 years experience managing staff.
• Certified Legal Manager (CLM) certification is preferred.

Compensation

$200,000+

About Cooper Hurley

Cooper Hurley Injury Law is a distinguished law firm that offers its employees a range of benefits and opportunities, making it a standout choice for legal professionals in Virginia. With a strong commitment to excellence and a dedication to serving the community, we strive to provide an impactful and fulfilling work environment.

Our Core Values are:

• We give back to our community.
• We exceed our client’s expectations by providing exceptional service.
• We are compassionate, understanding, and empathetic to those we help.