Senior Staff Engineer (Customer Loyalty)

John Lewis Partnership

Job Type: IT

Location: London – Pimlico

Partnership Level: 6

Closing Date: 16/02/2025

Vacancy Type: Permanent

Salary Frequency: Annual

Hours of Work: 35

Customer Personalisation and Loyalty (CPL) is a cross-cutting change programme involving around ten product teams that work with a range of services providers.

As a Senior Staff Engineer, you will have significant influence over how software is designed, built, and run within this wide business area. You will lead design and engineering decisions which may cross business domains to enable the overall solution to meet business goals and ensure the solution complies with the Partnership’s Architecture and Engineering Principles.

You will work closely with product teams, Delivery Managers, Product Managers, Enterprise Architects, and other stakeholders which will require excellent influencing and stakeholder management skills.

Successful candidates will have a passion for using technology to deliver outstanding and innovative software solutions and will have a track record of working with teams delivering complex, performant, high-quality software.

Essential Skills/Experience You’ll Need:

1. Extensive hands-on experience of building large scale apps in a complex business environment, leading engineering decisions and influencing a wide range of stakeholders.
2. Hands-on experience of building software on a modern software stack.
3. Experience of leading and influencing engineering decisions in a complex environment.
4. A good understanding of software architecture and architectural styles including Microservice and Event-based architectures.
5. Experience of building highly performant, scalable applications.
6. An understanding of Agile development methods such as Scrum or Kanban.
7. Familiarity with engineering techniques such as TDD, pair programming. You must be comfortable pairing with other Software Engineers.
8. Continuous Integration/Continuous Delivery in complex environments.
9. The ideal candidate will have experience with some parts of our stack: Microservice/Event driven architecture using GCP/GKE or AWS/EKS. Back-end services are built using Java or Kotlin. Websites are built using React and TypeScript with a micro-frontend architecture. Mobile Apps are native in iOS/Swift or Android/Kotlin.

Desirable Skills/Experience You May Have:

1. Domain specific knowledge of building software used to increase customer loyalty and experience of working with platforms such as Eagle Eye.
2. Cloud Platforms such as AWS, GCP or Azure.
3. Application security.
4. There are opportunities to become a people manager for your fellow engineers if that is something that appeals to you.

Benefits of the Partnership and the Role:

1. Full-time working holiday entitlement 25 days holiday, plus public and bank holidays (this is pro-rated for part-time hours).
2. Excellent work-life balance, including focus on well-being and flexible working and our marketing leading equal parenthood leave Policy.
3. Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not.
4. You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis & Partners (12% off electrical products, some exclusions apply) and 20% in Waitrose & Partners (some exclusions apply). You’ll also be able to nominate someone you live with to share your discount.
5. Simple cycle to work support scheme.
6. We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them.

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.