Helpdesk Manager

Chertsey, Surrey
Build Recruitment

Location: Surrey

Salary: Up to £40k PA

Role Type: Permanent

Hours: 40 hours a week

We re on the lookout for a Helpdesk Manager to join our clients team in the Surrey area. This is a hands-on role for someone who thrives in a fast-paced environment, enjoys leading people, and understands the importance of compliance, safety, and seamless service delivery.

You ll be the go-to person for managing our CAFM system, ensuring our Helpdesk runs like clockwork, and keeping both planned and reactive maintenance work on track. You ll also play a key role in building strong working relationships with engineers, subcontractors, clients, and internal teams.

What You ll Be Doing:

• Own and manage our CAFM system
  Set up and maintain PPM schedules, review and adjust tasks, and ensure system accuracy across assets, documentation, and job tracking.
• Run a smooth Helpdesk operation
  Oversee the day-to-day of the Helpdesk, allocate jobs, monitor progress, and make sure our response times are on point. Keep the team sharp, responsive, and efficient.
• Lead from the front
  Manage the Helpdesk team set clear objectives, support development, and hold regular performance check-ins. You ll also cover where needed during holidays or absences.
• Keep us compliant and safe
  Review RAMS, risk assessments, and contractor paperwork. Ensure all work meets health & safety standards and industry best practices.
• Manage contractors with confidence
  Coordinate bookings, review service reports, follow up on remedials, and deal with any delays or documentation issues quickly and professionally.
• Support reporting and relationship management
  Work alongside the Account Manager to produce operational reports and represent the team in client meetings. Always keep communications clear and professional.

What We re Looking For:

• Strong background in Contracts or Facilities Management
• Experience using and managing CAFM systems
• Proven experience overseeing a Helpdesk or Operations function
• Confident in reviewing and managing RAMS, PTW, and risk assessments
• IOSH Managing Safely (or similar H&S knowledge)
• Excellent administrative, IT, and organisational skills
• Great communicator on email, phone, and in person
• Comfortable juggling multiple priorities and staying calm under pressure
• Proactive, people-focused, and detail-driven.

This is an exciting opportunity to step into a leadership role where you can make a real impact. If you re ready to take ownership of service delivery and feel this positon is suitable for your skill set we d love to hear from you.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.