Customer Services Manager

Derby, Derbyshire
IO Associates

Customer Services Manager – Healthtech | Hybrid (Midlands based HQ) | Up to £65K + Bonus + Benefits

iO Associates is working with a fast-growing Healthtech company that’s transforming clinical software for the private and NHS sector. They are looking for a Customer Services Manager to own customer support and service excellence, sitting between product, support, and delivery teams.

This role is ideal for someone passionate about client relationships, service improvement, and driving impact in digital healthcare.

What you’ll be doing:

• Handling a broad spectrum of customer issues – not just technical
• Acting as a key liaison between customers and product/support teams
• Supporting onboarding, service queries, demos, and ongoing training
• Feeding into product improvements and support workflows
• Occasional site visits and customer meetings

What we’re looking for:

• Experience in Customer Success, Client Services
• Support Desk Experience within Software (Essential)
• Background in software/SaaS, healthcare, or other regulated sectors
• Strong communicator who’s proactive and customer-focused
• Experience handling 1st/2nd line support queries (or managing the process)
• Understanding of finance/contracts, ITIL, or implementations (desirable)

Details:

• Hybrid working from a London office
• Career progression in a driven team
• Travel as needed for client meetings

CV’s will be reviewed and shortlist week commencing 12th of May, so apply if you are interested!