Brand Sponsored Partner, Paul Smith Menswear

John Lewis Partnership

Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

This role is not eligible for internal transfers. As a Brand Sponsored Partner, you will be inspired and empowered to seek out opportunities to achieve the right outcomes for our customers. You will work with colleagues, the Brand, and Team Manager to generate sales and enhance the customer experience. You will deliver excellent shop standards through displays, stock availability, and cleanliness. Understanding your customers will enable you to provide the best service and build lifelong loyalty to our brand.

Key Responsibilities

• Deliver excellent and market-leading customer experiences.
• Prioritize the customer by proactively acknowledging them, identifying their needs, and ensuring these are met. Resolve customer queries or complaints effectively.
• Engage customers with the John Lewis brand and support through personalized and social marketing.
• Be aware of sales performance, best sellers, and help drive promotions and seasonal changes.
• Support marketing events to increase footfall and attract new customers.
• Offer ideas for continuous improvement to maximize productivity.

Essential skills/experience you’ll need

• Basic IT literacy skills.
• Strong communication skills.

Desirable skills/experience

• Experience in a customer-facing role is welcomed but not essential. Training will be provided to help you perform at your best.

Full-time hours up to 37.5 per week, including early mornings, late evenings, weekends, across seven days.

The partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversification. We are committed to being ‘Never Knowingly Undersold’ on price, quality, and service, and passionately serve food lovers in Waitrose.

As Partners, we share ownership and responsibility for our success. We contribute, work together, and treat everyone with kindness and respect. We aim to create an inclusive environment where everyone can be themselves and thrive, growing individually and collectively.

We believe that as Partners, we make a difference, and we own that responsibility.

Important points to note

• Some roles may require pre-employment vetting, including DBS checks. You will be informed and provided with details during recruitment. Complete any required documents promptly to avoid delays. DBS checks are conducted by a registered third-party body; financial probity checks may also be necessary.
• Apply early, as vacancies may close sooner if we receive high application volumes.
• We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.