Bank Administrator (Band 3) – administration – Central and North West London NHS Foundation Trust

CNWL

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Become part of our team.
We care for you as much as you care for others.

There’s a place for you at CNWL.

We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.

Providing top quality care depends on our ability to employ the best people.
We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee, we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.

With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you’re at, there’s always a place for you at CNWL.

To help your onboarding go smoothly, it’s essential that internal applicants:

Use their NHS.net email address in their TRAC profile

Ensure your application is marked to show that you are a current CNWL staff member

Applications using personal email addresses (e.g., Gmail or Yahoo) will not be recognized, and the process simply won’t work. There is also a charge to change new starter personal email addresses to their nhs.net email address.

Before you apply:

Log into TRAC and update your email to your NHS.net address

Check your application details and make sure you are identified as an internal applicant

This small step helps avoid major problems later.

To provide general administrative support to services across all healthcare departments – primary care, mental health, and support services. The admin function is wide-ranging. Each team member will focus on particular aspects of the function, with the expectation that each also provides cover across core elements of the team’s work as required.

Main duties of the job

• To provide general administrative support where needed across healthcare, including Primary Care, Mental Health, Staffing, and Quality and Performance.
• Responsible for the distribution of post received, ensuring all correspondence is distributed appropriately and accurately.
• Support the timely processing and response to routine correspondence, including complaints and concerns, in line with local and Trust guidelines.
• Deal with telephone enquiries, acting as the first point of contact for the prison and external agencies, and respond accordingly.
• Ensure information received from other agencies is processed in a timely and confidential manner.
• To provide secretarial support using a variety of software packages (primarily MS Word, MS Excel, C-NOMIS, and SystmOne) to the multidisciplinary team.
• Produce the daily patient movement list (PMMS).
• Respond to requests for Medical Records within set timescales and in line with local processes.
• Scanning and filing to patient records as required.
• To assist in the implementation of management information systems in use with inputting and extracting data.
• Support and allocate internal/external appointments as required.
• Provide admin for visiting services including appointment ledgers and appointment letters.
• Provide admin support for issues relating to IT, estates, and equipment.

Working for our organisation

• We are equipped with latest technology, including electronic prescribing, to reduce time spent on administration and drug rounds, allowing more time for care.
• Commitment from the team to develop you as a practitioner by offering coaching and in-house development sessions.
• An opportunity to work with a fun, energetic, and passionate team who are committed to looking after each other as well as their patients-evidenced by team outings, away days, and local events.

Why choose CNWL as a place to work?

• Efficient recruitment process
• Flexible shift working hours to provide a healthy work-life balance; Monday to Sunday, nights, and long days (shift work)
• Team Leaders are very accommodating in trying to promote staff to set goals and achieve them.
• Investing in the health and wellbeing of our staff, family, and friends.

CNWL is dedicated to developing its own staff, and you will be encouraged to develop yourself!

Detailed job description and main responsibilities

• Order supplies as required for clinical and stationery requirements.
• Liaise with internal and external agencies, e.g., the IT and Facilities departments, to ensure routine maintenance of equipment and treatment areas is kept up to date.
• To provide statistical information as required.
• Support data collection exercises associated with core healthcare functions as required.

Person specification Qualifications

• A good level of general education, including ‘O’ Level or GCSE standard for English and Maths or equivalent.

Experience and Knowledge

• Previous office and administrative experience.
• Experience of working within an NHS department or secure settings environment.
• Experience and knowledge of software programmes.
• Good standard of written and oral communication.

Key Skills/Abilities

• Ability to develop and maintain high standards of accuracy and attention to detail.
• Ability to prioritize and plan workload to meet deadlines and competing demands.

Personal disposition

• Willing to develop own skills and knowledge.
• Ability to maintain quality in own work.
• Flexible and able to provide admin cover in all healthcare areas.
• Able to work autonomously and within a team.

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London’s population, Milton Keynes, and areas beyond. We involve service users, carers, the public, staff, and partner organizations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and continue to undertake new initiatives to advance equality for LGBT+, BME, and people with disabilities to promote good relations and understanding between our staff.

We are recognized locally, nationally, and internationally for providing high-quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward, and Wellbeing page.

Become part of our team. We care for you as much as you care for others.

CNWL NHS Foundation Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Due to high response levels for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.

Our Agenda for Change employment contracts are subject to a 13-week probationary period.

If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Employer certification / accreditation badges

Name: Catherine Omoyele
Job title: Business, Quality, and Performance Manager
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