Support Engineer

Cambridge, Cambridgeshire
Marshall

Our Opportunity

The role of Support Engineer is a varied role as part of the Spares Team dealing with all aspects of spare part provision for our customers to ensure our infrastructure is maintained and delivering critical support to our customers. Responsibilities include spares shipments, estimating and pricing, customer liaison, procurement and expediting, and assisting with Obsolescence Management. The Spares and Logistics Engineer provides rapid and effective response to the customers’ needs, continuously aiming to enhance business relationships and seek to grow sales within the Managed Support Services (MSS) business area of Marshall Land Systems.

You Responsibilities include:

• Provide support to the MSS Spares Team to ensure on time response to Customer Spares requirements; Draft and issue customer quotations Quotation Requests, Customer Order Processing, Reporting.
• Provide spares support to Support Managers within MSS, Orderbook management, attending project customer meetings etc.
• Ensure on-cost and on-time deliveries of Spares Orders.
• Provide spares pricing for bids, Projects, Taskings and ad hoc requirements. Items may be “Off-the-shelf”, Machined Parts, Mechanical Assemblies or Electrical Assemblies.
• Assist the Obsolescence Engineer to maintain, part records, management services and reports as required by support contracts. Generate Obsolescent Management Plans for bids.
• Support the Head of Spares with monthly financial and KPI reporting.
• Ensure that export compliance is maintained.
• Review and analyse CAD drawings to determine machining, setup, and run times, ensuring accurate and efficient production processes.
• Provide technical support related to the interpretation of CAD drawings and the manufacturing of machined parts.
• Assist with Spares Sales Orders.
• Liaise with production, planning, engineering and design to ensure on-time manufacturing in-line with Sales Order schedules.
• Liaise with MLS procurement/supply chain and suppliers on delivery schedules, expediting supplies and services for project deliveries when required.
• Support Export & UK Logistics activities – freight & packing.
• Liaise with customers on delivery schedules.
• Ensure KPIs on spares deliveries are met through Supplier and In-House delivery performance.
• Costing of in-house manufactured parts.
• Provide accurate estimating to ensure correct profitability for contracts and new business.
• Undertake military and commercial price enquiries and tenders support.
• Costing of ILS Recommended Spares Listings for Projects and Customer Tenders.
• Support with the logistics for Spares delivery both in the UK and overseas

Apply if you have most of the following:

• Understanding of MRP systems.
• Engineering background (Ideally in sheet metalwork, fabrication, electrical, paint and assembly processes).
• Able to interpret engineering drawings and understand bills of material.
• Obsolescence management, product knowledge and business process awareness.
• Commercial awareness including estimating, budgeting and cost management.
• Ability to collate and analyse data from a wide range of sources.
• Proficient in CAD software and able to interpret detailed engineering drawings.
• In-depth knowledge of machining processes, including setup and run times for various machining operations.
• Advanced level of computer skills with Microsoft Office applications (Project, Excel, Word, Access, PowerPoint, Outlook, and SharePoint).
• Engineering experience, supply chain and logistics experience or military equivalent.
• Experience within logistics and supply chain environments.
• Working within a multi-skilled team within a manufacturing environment.
• Previous experience in the military or the defence industry is desirable.
• Quality Management and Control systems.
• Extensive experience in machining and the ability to accurately estimate setup and run times from CAD drawings.

Additional local needs

• Ability to travel in the UK and Overseas.
• Will need to be eligible to complete BPSS checks.

The benefits we will offer you include:

• 27 days holiday increasing with service up to 30 days (option to buy /sell)
• Pension contributions up to 9%
• Healthcare cash plan for you and your children
• Extensive flexible benefit program including Cycle to Work
• Life assurance at 4x basic salary
• Enhanced parental leave and pay
• Paid volunteering leave
• Access to industry leading wellbeing resources and tools

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