Senior Account Manager – KERB Events

KERB Food Ltd
Senior Account Manager – KERB Events

Department: Sales

Employment Type: Permanent – Full Time

Location: Shoreditch, London

Reporting To: Toby Chaplin (Events Director)

Compensation: £50,000 / year

Description As a Senior Account Manager, reporting to our resident Events Director, Toby, you’ll be a key member of the KERB Events team. Tasked with leading sales of KERB and the KERB product, as well as developing and managing key accounts, including venues, agencies and end clients. The role will involve working on growth strategies that bring business in, as well as working with clients to sell and plan the delivery of the packages you have created for them. Your primary role will be to focus on client growth and retention, whilst also having a focus on business development, driving events revenue, and onboarding and managing key KERB accounts, including venues, agencies and direct bookings. Effective communication, an eye for detail and a proactive approach will be key for success within the role. This is a growth role, within which, we are looking for someone with the skills and leadership skills that will allow for them to progress into a Head of Sales role within the mid to long term, once familiar with the KERB product.
What you’ll be doing

• Taking a primary focus on developing and expanding KERB’s current client base, increasing account values and client engagement. This includes direct clients, agents, and venues.
• With a focus on acquiring and cultivating new business, targeting venues and agencies not currently working with KERB.
• Driving event catering revenue through clear sales strategy and effective performance.
• Managing a venue account portfolio assigned to you based on your strengths, in alignment with the Events Director.
• Handling event enquiries efficiently and in a timely manner.
• Contributing to team coordination, assisting in the allocation of accounts, and ensuring key accounts are consistently developed and maintained across departments.
• Collaborating with and joining team members at client-facing opportunities, and taking initiative in building client relationships across the department
• Creating quotes and negotiating job scope and pricing with clients, including identifying opportunities to upsell.
• Managing KERB’s larger and more complex enquiries and events, particularly within the most high-profile venue listings.
• Pre-event preparation including site visits, contracts, vendor briefings, menu planning, and managing evolving client needs.
• Building a strong and open working relationship with the operations team, ensuring thorough handovers while staying involved in client communication throughout the process.
• Working collaboratively with operations, traders, and clients to ensure every detail is accounted for and all stakeholder expectations are effectively managed.
• Willingness to step in on-site when needed. We operate as a team, and at times everyone may need to lend a hand.
• Conducting client follow-ups and post-event reviews with the goal of fostering repeat business.
• Managing personal sales, growth, and new business targets, along with full budget oversight from proposal through to event completion.
• Providing regular performance updates and insights to the Events Director.

What you’ll bring to KERB

• Strong commercial awareness and financial acumen.
• Proactive and self-motivated, with a demonstrated ability to manage projects from inception to completion.
• Excellent communication and relationship-building skills, with experience working with varied stakeholders, including clients, partners, and vendors to maintain long-term relationships.
• Deep knowledge of food and drink operations, with a passion for the industry.
• Technologically adept, with the ability to quickly learn and leverage new technologies.
• Genuine enthusiasm for exceptional food and drink experiences.

What you’ll get by joining KERB

• Generous F&B discount across KERB food and drinks
• Uncapped Commission scheme
• 25 days holiday (excluding bank holidays) + birthday day off
• Health Cash Plan (BHSF)
• Personal Wellbeing Allowance (Juno)
• CODE App Membership
• Private Medical Insurance (Vitality)
• Employee Assistance Program (EAP)
• Cycle To Work scheme
• Annual season ticket loan
• Enhanced maternity/paternity/adoption leave after 2 years
• A London Living Wage and Disability Confident Committed employer
• A Best Companies accredited employer

Diversity & Inclusion
As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.