Platform Onboarding Engineer

Electric Miles
Job Description: Motoring is on the verge of a massive transformation.By 2030 it’s estimated that there will be nine million electric vehicles -EVs on the UK’s roads. Charging them will put a significant strain on the National GridIt’s predicted peak demand will increase by about a third. It’s critical we manage EV charging to protect the Grid from an electricity crisis.From June 2022, the UK government has mandated that every charger sold must be Smart and pre-set to not charge at peak time, Charger Manufacturers will have to comply or face hefty fines. In the midst of this change – the EV driver is left confused, inundated with apps that still don’t fundamentally solve their problem.Electric Miles is uniquely positioned to take advantage of this revolution. Come join us to solve one of the greatest challenges of this decade. We have signed contracts and relationships with Manufacturers for over 500,000 chargers on our platform in the next 3 years. We have a mandate for over 100 MWs with the local grids to deploy thousands of EVs to move charging away from peak periods and avoid network outages. We have a fantastic team of 22 with vast experience and expertise in Energy, Software and Venture Building. We are a member of the government’s EV task force, and we won an award for being the most innovative EV product in the UK. As a result, we are in a great place to be the leader in SMART charging and Grid flexibility Management not just in the UK but worldwide.Position Overview:As a Platform Onboarding Engineer, you will play a crucial role in integrating and supporting new OCPP (Open Charge Point Protocol) chargers into the Electric Miles platform. You will work closely with charger manufacturers, internal teams, and commercial EV customers to ensure a smooth onboarding process and provide ongoing technical support. We expect you to have deep experience integrating with leading charger brands in the UK and the rest of the world. Responsibilities:

• Collaborate with charger manufacturers to understand the technical specifications and requirements of new OCPP chargers.
• Integrate with OCPI (Open Charge Point Interface).
• Conduct thorough testing and validation of chargers to ensure compatibility and functionality within our system.

Technical Support:

• Provide expert technical support to commercial EV customers, addressing any issues related to charger integration and performance.
• Troubleshoot and resolve technical problems, working closely with internal teams and charger manufacturers.
• Develop and maintain comprehensive documentation for troubleshooting procedures and best practices.

Customer Engagement

• Work directly with commercial EV customers to understand their needs and provide tailored solutions for their charging infrastructure.
• Conduct training sessions and provide guidance on the effective use of our platform and chargers.
• Foster strong relationships with customers, ensuring high levels of satisfaction and engagement.

Collaboration and Communication

• Collaborate with cross-functional teams, including software developers, product managers, and sales, to ensure seamless integration and support processes.
• Communicate effectively with internal and external stakeholders, providing regular updates on onboarding progress and technical issues.

Continuous Improvement

• Stay updated with the latest developments in OCPP standards and EV charging technologies.
• Identify opportunities for process improvements and contribute to the enhancement of our platform and services.
• Participate in industry events and forums to share knowledge and learn about emerging trends.

Experience and Skills

• Must have experience working with the OCPP protocol, specifically in adding chargers.
• Proven expertise in integrating and testing OCPP-compliant chargers.
• Experience with OCPI (Open Charge Point Interface) is preferable.
• Strong troubleshooting skills and the ability to resolve technical issues related to EV charging infrastructure.
• Excellent communication and customer engagement skills.
• Ability to work collaboratively with cross-functional teams.
• A proactive approach to staying updated with industry standards and technologies.
• Experience in developing technical documentation and conducting training sessions.
• A background in electrical engineering, computer science, or a related field is preferred.

Location We offer flexibility in where you work; choose between the office or remote and we’ll make sure you are set up for working success. From us, you’ll get

• Competitive start-up salary (with review as the company grows)
• Employee Equity EMI Scheme
• Discounts on buying EVs from partners
• Private medical insurance
• Pension Contribution
• Work Laptop
• Discretionary performance bonus (up to 10%)
• 25 days holiday plus your birthday off