M & E Manager

DFL
Overview

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change – creating 4,000 jobs and injecting £300 million into the local economy every year.

We’re at our brightest when we’re all together. Our Club, our teams, our community.

There is only one Hotspur. Tottenham Hotspur.

Role

We’re currently recruiting a M&E Manager within our Stadium Operations department to help us take things to the next level.

You will report to the Head of Stadium Facilities and will directly manage, oversee and coordinate a multi-skilled engineering team and specialist contractors.

You will be responsible for evaluating problematic systems or services and will implement repairs that limits impact to operations and event delivery needs.

Responsibilities

• Alongside the Technical Contracts/ optimization Manager maintain an up-to-date PPM and PEAP schedule for all in-house tasks and drive task completion with the supervisors via CAFM service delivery stats and reports
• Develop maintenance procedures and ensure implementation.
• Accomplishes maintenance and HR objectives by selecting planning, training, assigning, scheduling and coaching employees and suppliers.
• Clearly communicating job expectations and timelines, adhering to policies and procedures.
• Meets maintenance operational standards by contributing maintenance information to strategic plans and reviews.
• Maintains a safe and healthy work environment by following standards and procedures complying with legal codes of practice and regulations.
• Maintains function and reliability of facility systems and associated equipment by implementing a preventative maintenance program: operating and testing systems and equipment, restoring, repairing, rebuilding or replacing faulty or inoperative components and parts.
• Meets maintenance financial standards by providing information for annual budget, monitoring expenditure and implementing corrective actions.
• Monitor equipment inventory and agreed minimum stock levels.
• Accomplishes maintenance and organization SLA and KPI’s by completing related results in-line with the CAFM system process.
• Manage relationships with contractors and service providers and ensure quality of their work.
• Point of call for escalation of daily and out of hours maintenance faults and fulfil matchday technical manager duties on rotation with Senior Technical Services Manager and Technical Contracts/Optimisation Manger.
• Assess current maintenance work processes, to optimize efficiency and identify potential energy saving initiatives via building analytics.
• Carry out regular audits to ensure the high standards and statutory compliance of the facilities are maintained, and to identify and resolve issues and implement measures to minimize breakdowns and repairs.
• Assist with internal and external audits as necessary
• Ensure that all maintenance logs and reports are kept up to date and can be promptly evidenced.
• Available as part of the operations team for specialist projects
• Manage engineering team rota, ensuring sufficient and capable resource available for all bowl events
• L8 Responsible person post holder as designated by duty holder.

Qualifications

SKILLS AND EXPERIENCE:

• A relevant trade qualification (such as City & Guilds 2365) or equivalent NVQ level 3
• Several year’s experience of leading multi skilled maintenance teams in commercial buildings
• Health and Safety training such as IOSH
• Ability to understand and interpret technical drawings and schematics.
• Strong knowledge of engineering concepts, including electrical, mechanical, HVAC and drainage systems
• Authorised Person for LV/HV would be desirable.
• BMS/ LCS and EMS experience desirable
• Able to work in a fast-paced environment and multi-task effectively.
• Thorough knowledge of safe working practises
• Excellent IT and administration skills, proficient in Microsoft Office (Word, Excel, PowerPoint).
• IPAF/PASMA trained desirable
• Hold a full UK driving licence
• LCA 9010 or equivalent L8 responsible person qualification

PERSONAL ATTRIBUTES:

• Thinks ahead, generates innovative ideas
• Values & respects others, builds relationships, collaborates
• Gets things done, delivers to highest of standards, takes responsibility
• Logical and methodical, with an exceptional attention to detail
• Self-driven, “Can do” attitude
• Flexible and professional approach to work
• Ability to mentor, train and develop employees in work processes and procedures.
• Ability to work under pressure, remain calm and focused
• Ability to manage, oversee and direct all maintenance procedures and operations.
• Excellent communication and interpersonal skills.
• Outstanding organisational and leadership ability.
• Working knowledge of facilities plant and equipment.

The Tottenham Hotspur Way

Is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible.

Our values that bind us:

DREAM THE IMPOSSIBLE- Impossible made possible when we think outside the box

DARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the world

DO IT OUR WAY – Win the right way, never at all costs.

Our Commitment

Our Responsibility to you: Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.