Logistics Operations Manager

Wales, Yorkshire
Career Choices Dewis Gyrfa Ltd

Role Purpose The Logistics Manager is responsible for planning, coordinating and managing the end-to-end logistics operation across multiple sites and service contracts.

The role ensures the efficient transportation, scheduling, distribution and performance management of delivery operations, maintaining strong governance, proactive communication, and compliance standards across the business.

The role owns the daily operational plan to ensure service delivery runs smoothly because issues are identified early, handled proactively, and controlled through structured execution.

Key Responsibilities

• Manage day-to-day logistics operations across multiple depots, ensuring full coverage across drivers, routes and vehicles with contingency planning in place.
• Own workforce planning, scheduling and rostering standards, ensuring plans are completed in advance, published on time, and adjusted smoothly when required.
• Coordinate transport and distribution activity end-to-end, ensuring efficient dispatch-to-completion flow and capacity planning to meet service levels.
• Maintain clear and timely communication with drivers and stakeholders (Ops/Fleet/Admin/Leadership), providing proactive updates on risks, changes and recovery actions.
• Maintain accuracy across all operational systems and reporting tools, ensuring schedules, allocations and performance records remain aligned and audit-ready.
• Monitor daily performance and operational outcomes, producing structured reporting and driving continuous improvement through trend analysis and corrective actions.
• Take ownership of escalations and operational risk events, ensuring fast resolution, evidence-based logging and closure with corrective actions.
• Ensure compliance with operational governance, working time controls, safety standards, and site procedures across depots and contracts.
• Support resourcing stability through recruitment forecasting, onboarding readiness and early communication of staffing requirements.

Success Measures / KPIs

• Stable daily operations delivered through proactive planning and early communication
• Correct workforce coverage across depots with minimal last-minute shortages
• Consistent system alignment, reporting accuracy and audit readiness
• Strong performance outcomes and low repeated service failure rates
• Effective escalations control and corrective actions closed properly

We’re Looking For Essential

• Proven experience managing logistics operations, transport planning, scheduling and performance
• Strong planning mindset with ability to work ahead of time and prevent service disruption
• Excellent communication and stakeholder coordination skills
• Strong problem-solving ability and confidence handling escalations
• High attention to detail with strong reporting and systems accuracy discipline

Desirable

• Experience managing multi-site or multi-contract operations
• Strong knowledge of compliance standards and operational governance
• Continuous improvement mindset and KPI ownership

Maps Logistics Ltd are an equal opportunities service provider.

We believe passionately that resourcing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills.

We are also an advocate of The Real Living Wage making sure all are workforce receive wages higher than the national average.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).