Facilities Manager – Soft Services

Kidderminster, Worcestershire
CBS butler

Facilities Manager – Soft Services

Location: Kidderminster

Salary: £45,000 – £55,000 + excellent benefits

We’re supporting a highly innovative, international engineering organisation at the forefront of advanced propulsion systems, delivering complex, safety-critical products into the defence sector.

We’re looking for a proactive, people-focused Facilities Manager to lead the delivery of high-quality workplace and soft facilities services across a busy, multi-functional site.

This role is all about creating a safe, efficient, and well-run environment where people can perform at their best. You’ll take ownership of day-to-day facilities operations, service partners, and team leadership – ensuring a seamless workplace experience for all stakeholders.

What you’ll be responsible for

• Leading the delivery of soft FM services including cleaning, security, waste, catering, and front-of-house
• Ensuring a safe, compliant, and well-maintained working environment for all employees and visitors
• Managing third-party service providers, driving performance against SLAs and KPIs
• Building strong relationships with internal stakeholders and acting as a key point of contact for workplace services
• Overseeing day-to-day facilities operations and resolving issues quickly and effectively
• Supporting minor works, refurbishments, and workspace improvements
• Driving service improvements, efficiencies, and cost optimisation initiatives
• Leading, developing, and motivating on-site teams to deliver consistently high standards
• Supporting business continuity and responding to incidents or emergencies when required

What you’ll bring

Essential:

• Proven experience in a Facilities Management role with a strong soft services focus
• Experience managing outsourced service providers and contracts
• Strong stakeholder management and communication skills
• Good understanding of health & safety and workplace compliance

Desirable:

• IOSH or equivalent H&S qualification
• Membership of a professional body (eg IWFM)
• Experience using CAFM or facilities systems

You’ll thrive in this role if you:

• Are highly organised and take pride in delivering a great workplace experience
• Build strong relationships and influence stakeholders
• Are proactive, solutions-focused, and calm under pressure
• Enjoy leading teams and getting the best out of service partners
• Take ownership and drive standards consistently

Why this role matters

You’ll play a key role in shaping the day-to-day workplace experience – ensuring services run smoothly, standards are high, and the environment supports productivity, wellbeing, and engagement.

If you enjoy leading from the front, improving services, and making a visible impact, this is a great opportunity to step into a role where you can truly add value.