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D365 Sales Account Manager – Permanent – London, UK
Cactus IT Solutions UK Ltd
Responsibilities:
- Meet defined annual sales plan to achieve the company’s sales targets
- Look for new business opportunities in the client and partner field
- Manage required client and partner relationships and escalate to the Sales Director any customer/partner issues
- Ensure accurate maintenance of internal reporting systems including the CRM system
- Provide regular pipeline information to aid in operational planning
Key Tasks:
- Business Development
- Admin and Management Reporting
- Sales Process Management
- Client Management
- Personnel Management
- Personal Development
- Cross Company & Interpersonal Relationships
Targets:
The key sales targets will be defined with your business manager on a regular basis
Standards of Performance:
- 1. Business Development
Performance is satisfactory when:
- Sales Targets are met
- Developing major new Business Applications clients/contracts from New Logo Customers and existing Mphasis customers
- Involvement is proactive in marketing activities and sales planning
- 2. Admin and management reporting
Performance is satisfactory when:
- Reports are complete, accurate and submitted on time and to schedule.
- CRM system is always up to date.
- Agreed measures and metrics are reported as above monthly and submitted
- 3. Sales Process Management
- All leads to be followed up in a timely fashion (within 48 hours maximum).
- All leads are managed through the CRM sales administration
- Adherence to Company communication standards.
- Sales relationship with allocated partners and third-party suppliers is effective.
- Copies of all documentation and communication to be stored on the SharePoint/Teams
- Potential clients should be informed of the best services aligned to their business requirements
- 4. Client & Partner Management
Performance is satisfactory when:
- Client & Partner progress is reviewed regularly.
- Clients & Partners are delighted with the service
- Client & Partner feedback is communicated to all parties as appropriate.
- Copies of all client & partner documentation and communication to be stored on the CRM system
- 5. Personal Development
Performance is satisfactory when:
- Training plans are achieved
- Targets set and agreed are achieved
- Knowledge of product offering is constantly expanding
- 6. Cross Company & Interpersonal Relationships
Performance is satisfactory when:
- There are no barriers perceived between the staff in all group countries
- Feedback from other members of staff is positive
Qualification and Skills:
- Technology-related sales or account management experience
- Or a bachelor’s degree in computer science, Information Technology, Business Administration, or related field technology-related sales or account management experience
Additional/Preferred Qualifications:
- Experience with selling CRM/ERP or similar software-as-a-service, cloud-based business applications to strategic accounts exceeding sales targets.
- Leading/orchestrating sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging in sophisticated business case discussions
- Deal crafting, negotiating terms and contracts
- Ability to craft a scale approach to grow and retain customers
Personal Situation:
- There will be a requirement to travel to client sites. Able to spend nights away from home. Able to work extended hours on occasions when required. Must have clean or near clean driving license.
Personality
The need for an outgoing personality and strong customer facing skills are essential