Customer service team leader

Netbox Recruitment

Customer Service Team Leader
Edenbridge
33,000 – 36,000
Monday-Friday, 9am-5pm
Immediate start available
Are you a proactive, systems-savvy leader ready to take ownership and make an impact? This is a fantastic opportunity to join a growing, entrepreneurial SME in the service sector, where you’ll play a key role in shaping and developing a high-performing customer service function.
You’ll lead a capable and motivated team (currently 3, growing to 5), bringing structure, energy, and leadership to enhance performance, systems, and processes. Working closely with the Business Manager and MD, you’ll have real autonomy to make decisions and drive improvements.

The Role

• Lead, coach, and develop the internal customer service/administration team
• Oversee day-to-day operations supporting sales reps, customers, and 29 engineers
• Manage workload allocation, team performance, and service delivery
• Take ownership of invoicing, customer contracts, and month-end reporting
• Handle contract amendments, cancellations, and customer queries
• Ensure processes are efficient, accurate, and continuously improving
• Step in operationally when needed and maintain a strong understanding of all functions

What We’re Looking For

• Proven experience in a leadership or supervisory role
• A proactive, hands-on approach with strong decision-making ability
• Tenacious, organised, and highly detail-oriented
• Strong systems skills – particularly Excel (VLOOKUPs, Pivot Tables)
• Confident managing processes, data and administrative workflows
• Excellent communication and people management skills
• Comfortable in a fast-paced, evolving SME environment

Why Apply?

• Genuine opportunity to shape and improve a growing team
• High level of autonomy and responsibility
• Work closely with senior leadership
• Join a business that values innovation, teamwork and customer excellence

If you’re a motivated leader who thrives on improving systems, supporting teams, and driving performance – we’d love to hear from you.