Installation Service Manager

Milton Keynes, Buckinghamshire
Abacus Consulting

Installation Service Manager, successful established business, Milton Keynes, to £44,000

Our client, a well established and highly successful locally based business, are looking for an experienced Installation Service Manager to take ownership of their

UK-wide service, maintenance, and installation operations.

Role Overview

This is a commercially focused and operational role responsible for developing and growing profitable service and maintenance revenue streams, while ensuring the successful delivery of all installation and service contracts from order receipt through to client sign-off.

As the Installations Service Manager, you will manage the full lifecycle of projects and build a reliable, scalable subcontractor network across the UK.

Key Responsibilities

• Develop and implement a strategy to grow profitable service and maintenance contracts
• Work closely with UK Sales to drive service contract revenue with key customers
• Build and manage a nationwide subcontractor network for installation and maintenance
• Take full responsibility for project delivery, from sales order to completion and client sign-off
• Manage subcontractors, including training, performance, and compliance
• Lead project management of roll-out programmes, particularly large-scale installations
• Conduct site surveys, define specifications, and attend pre-installation meetings
• Negotiate pricing and control installation and service costs vs revenue
• Develop and manage call-out procedures for maintenance contracts
• Ensure compliance with health & safety regulations, including CDM requirements
• Produce monthly reporting on cost performance and delivery metrics

Installation Service Manager: Key Requirements

We are specifically looking for candidates with:

• 5-10 years’ experience in a similar service/installation or contracts management role
• Proven experience in selling and managing service/maintenance agreements
• Strong project management experience, particularly with multi-site rollouts
• Experience building and managing subcontractor/service networks
• Ability to manage costs vs revenue and drive profitability
• Strong communication skills with both customers and site contacts
• Solid understanding of on-site Health & Safety requirements (CDM regulations)
• Ability to read and interpret technical/site drawings
• CITB certification (preferred) and a full UK driving licence
• Good working knowledge of Microsoft Office, particularly Excel

Key Attributes

• Commercially aware with strong negotiation skills
• Highly organised and capable of managing multiple projects simultaneously
• Confident communicator, both internally and externally
• Able to work effectively under pressure in a fast-paced environment
• Proactive, energetic, and solution-oriented

This role is critical to supporting continued growth in service and installation operations, so we are looking for candidates who bring both strategic thinking and hands-on delivery experience.