Commercial Manager – Social Housing repair

Northampton, Northamptonshire
Hays
Permanent Job – Commercial Manager Social Housing

Commercial Manager (Repairs)Salary:£47116 + local government pension scheme

Are you an experienced commercial professional with a strong background in repairs, maintenance, and contract management? We are seeking a skilled Commercial Manager (Repairs) to lead commercial, contractual, and financial oversight across our repairs and voids services. This is a hands-on, high-impact role supporting operational performance, value for money, and strong commercial governance.
About the RoleWorking closely with the Repairs Management, Procurement, and Finance teams, you will oversee all commercial activities across the repairs and voids functions. You will play a key role in ensuring robust cost control, accurate forecasting, and effective management of subcontractor and supply chain arrangements.You will be responsible for monthly forecasting, annual budget planning, cost value reconciliation (CVRs), management of payment applications, and ensuring contractual compliance across all relevant commercial activity. You will also champion a culture of performance management to ensure customer satisfaction, operational productivity, quality of work, and financial efficiency remain at the forefront.
Key Responsibilities

• Manage all commercial, financial, and contractual aspects of the repairs service.
• Maintain confidentiality of commercially sensitive information.
• Work with procurement teams to select appropriate contract types (e.g., JCT, NEC, Schedule of Rates) for external suppliers.
• Identify and assess commercial risks and maintain risk registers for both internal and external delivery models.
• Provide commercial and contractual support to the repairs service, promoting a culture of strong performance management.
• Ensure effective commercial control of subcontractors, ensuring compliance with contractual obligations and value-for-money principles.
• Maintain strong awareness of CDM regulations and health & safety requirements.
• Support tendering, framework procurement, subcontractor appointments, and pre-contract meetings.
• Assess and certify monthly payment applications and oversee retention and final account settlement.
• Produce accurate and timely CVR reports and liaise closely with finance teams on financial reporting.
• Monitor and report on key performance indicators linked to customer satisfaction, productivity, quality, and commercial outcomes.
• Work with operational teams to ensure high levels of first-time fix rates, compliance with service levels, and cost-effective solutions.
• Analyse job costs, productivity, and material usage to identify inefficiencies and drive continuous improvement.
• Collaborate with procurement and materials suppliers to secure value for money within the direct labour organisation (DLO).
• Support the implementation of balanced scorecard reporting to drive transparent performance management across both DLO and subcontractor teams.
• Ensure compliance with legislation, policy, and internal procedures.
• Take responsibility for ongoing personal and professional development.
• Undertake any other duties appropriate to the role.

About YouYou will be a commercially astute professional with experience managing repairs, maintenance, or construction-related commercial activity. You will bring strong contract knowledge, excellent analytical skills, and the ability to influence operational and financial performance.Key Experience Needed:
Housing / Repairs Sector experience (ALMO, Housing Association etc.)Knowledge and operating experience using NationalHousing Federation Schedule of Rates (NHF SOR’s).Experience of working in a Commercial environment and able to demonstrateA good understanding of CDM and health and safety regulations and experience of working on notifiable projectsSound knowledge of contracts management and contracts such as NEC, JCT etc.Demonstrate the ability to negotiate and communicate effectively with a range of internal and external stakeholders, including directors, heads of service, managers etc.Proven Commercial Manager experience and a successful track record in a similar organisation.Demonstrate sufficient ability to work under own initiative within operational guidelines and to deadlines

If you are driven, commercially minded, and passionate about delivering an efficient, high-quality repairs service, we would love to hear from you.
What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.