Head of Advocacy and Support

City, London
Supporting Futures Consulting Ltd

Role: Head of Advocacy and Support
Based: City of London / Hybrid
Rate: £25 – £33ph depending on pay status and experience
Start Date: ASAP
Duration: 3-month temporary contract
Hours: 35 hours per week Hybrid working with a minimum of 2 days in the London office preferred

Our client, a specialist LGBT+ anti-abuse charity, is looking for an experienced Head of Advocacy and Support to lead their national advocacy services supporting LGBT+ victims and survivors of abuse and violence. The successful candidate will oversee multidisciplinary frontline teams including IDVAs, ISVAs, hate crime advocates, and caseworkers delivering trauma-informed, needs-led support across London and nationally.

Synopsis of duties:

• Lead and oversee advocacy and support services, ensuring high-quality and consistent service delivery.
• Manage advocacy managers and senior advocates across dispersed frontline teams.
• Act as safeguarding lead within the advocacy service, ensuring robust safeguarding practices and risk management.
• Oversee contract delivery, monitoring, reporting, and budget management across multiple funding streams.
• Support recruitment, induction, training, and ongoing staff development across the advocacy service.
• Represent the organisation with key stakeholders, commissioners, and partnership agencies.
• Work collaboratively with senior leadership to identify service improvements and development opportunities.

Essential Requirements

• Extensive experience managing frontline advocacy or support services.
• Strong understanding of safeguarding practices relating to adults and children at risk.
• In-depth understanding of abuse and violence experienced by LGBT+ people.
• Experience managing complex services, contracts, and performance targets.
• Strong leadership skills with experience managing multidisciplinary teams.
• Experience overseeing budgets and service monitoring.
• Ability to work collaboratively, manage competing priorities, and lead change effectively.
• Strong understanding of intersectionality and inclusive practice.
• DBS dated within the last 12 months or on the update service

This post is only available to applicants from the LGBTQ+ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.

Supporting Futures Consulting acts as both an employer and an agency