Tenant Liaison Officer (TLO) – Roofing Refurbishments

Mansfield, Nottinghamshire
Elix Sourcing Solutions

Tenant Liaison Officer (TLO) – Roofing Refurbishments
Mansfield / Nottingham
30,000 – 32,000 + Mileage + Benefits
Monday – Friday 39 hour week

A fantastic opportunity has arisen for a professional, organised, and customer-focused Tenant Liaison Officer to join a growing, family feel business. You will act as the key point of contact between residents, clients, site teams, and management during roof replacement and refurbishment works.

You will play a vital role in ensuring tenants are fully informed, supported, and satisfied throughout the duration of projects while helping maintain the company’s excellent reputation for customer service and professionalism.

You will join a family feel business, in a supportive environment, working for a company that are renowned for the way that they treat and develop their staff, in a business that encourages internal progression and career development.

(url removed) – JOB REF 5198

The Role:

Act as the main point of contact for tenants before, during and after roofing installation works.
Provide clear updates regarding works, timescales, access requirements, and any disruptions.
Carry out resident visits and welfare checks where required.
Work closely with site managers, roofing operatives, and office staff to ensure smooth project delivery.
Maintain accurate records of tenant communications and project updates.
Assist vulnerable residents and ensure any special requirements are communicated to site teams.
Support the Contracts Manager with project administration and reporting.

The Candidate:

Previous experience in a customer service, housing, tenant liaison, or construction-related role preferred.
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to manage multiple tasks.
Good IT skills including Microsoft Office.
Full UK driving licence

Tenant Liaison Officer TLO, Resident Liaison Officer RLO Customer Liaison Officer CLO Social Housing Planned Maintenance Administrator Refurbishment Roofing Re-Roofing Property Services Construction Mansfield Nottingham Chesterfield Newark

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