Account Coordinator

Fivemiletown, County Tyrone
Cooneen By Design Ltd

Are you an organised and detail-focused professional with a passion for customer service and contract coordination? We are looking for an Account Co-Ordinator to join our team and play a vital role in ensuring the smooth day-to-day management of contracts, maintaining excellent customer relationships, and supporting continuous improvement across our operations.

What You ll Do

• Manage and coordinate customer accounts, ensuring all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved.
• Raise and process sales and purchase orders, ensuring accuracy and compliance.
• Liaise with internal teams, suppliers, and customers to track and manage orders, escalating where necessary.
• Maintain and update company systems (including ERP, Prima, and customer portals) to reflect accurate order and cost data.
• Prepare reports, forecasts, and customer KPI updates.
• Provide first-class customer service, handling queries and resolving issues promptly.
• Support Account Managers with new contract implementation, review meetings, and forecasting.
• Contribute to Lean and continuous improvement initiatives, identifying opportunities to enhance efficiency.

What We re Looking For

• Highly organised, with the ability to prioritise and manage a busy workload.
• A strong communicator, confident in building relationships with stakeholders at all levels.
• Analytical and detail-driven, with a solutions-focused mindset.
• Motivated to learn, improve, and contribute to both team and business success.

Essential Skills & Experience

• Previous experience in an administration or customer service role.
• Proven ability to plan, organise, and work independently as well as collaboratively in a team.
• Strong IT skills, with working knowledge of Microsoft Office (including Excel and PowerPoint).
• Excellent communication and interpersonal skills.

Desirable Skills & Experience

• Experience within the clothing and/or manufacturing industry.
• Educated to degree level (or equivalent).
• Clean current driving licence.
• Willing to undergo a CRB check.

Reward & Benefits
At Cooneen Group, we put our people first. Alongside a competitive salary and a modern, comfortable workplace, you ll enjoy:

• 35 days annual leave
• Private healthcare cash plan (for you and your dependents)
• Early Friday finish 1pm every week
• Subsidised canteen with complimentary fresh fruit, tea, coffee, and filtered water
• Employee assistance programme
• Royal London pension scheme
• Paid Refer a Friend bonus
• Active social club for events and activities

Recruitment Timelines

• Closing Date Monday the 13th of October
• Interview Dates Tuesday the 14th of September onwards

About The Cooneen Group
Cooneen Group is one of Europe s largest and most diverse garment manufacturers, with a strong reputation for innovation, quality, and reliability. We operate globally across multiple clothing markets, delivering specialist garment solutions tailored to our clients exact requirements.

With over 250 employees across four companies, we combine creative design, exceptional customer service, and robust supply chains to consistently exceed expectations. Our business is built on stability, expertise, and a commitment to delivering outstanding results for every customer.

The Cooneen Group is proud to be an Equal Opportunities Employer.
We reserve the right to enhance the criteria for shortlisting purposes.