Account Director

Telent Technology Services Limited

Account Director – Emergency Services / Blue Light
Location: Flexible (Work from home with occasional travel)
Job Type: Full-time, Permanent
Ref: 1228

At Telent, we’re seeking a driven and experienced Account Director to join our Network Services Sales & Marketing division. This is an exciting opportunity to make an impact within the Emergency Services, Blue Light, and Public Services sectors. You’ll be pivotal in helping us break into new markets, including Healthcare, Fire Services, Police and more. This is a flexible working location role, mainly working from home and with travel to our offices and customer sites as and when needed.

Why Telent?

At Telent, we’re committed to keeping the UK’s critical networks connected and protected. You’ll be part of a passionate, dynamic team working on vital projects, enabling you to develop your skills and make a real difference. You’ll enjoy a collaborative environment, inspiring colleagues, and a clear sense of purpose.

As an Account Director, you will leverage your business development expertise to grow existing accounts and drive new customer acquisition. Your focus will be on securing key contracts, establishing long-term customer relationships, and shaping our strategic approach to the Emergency Services and Blue Light sectors.

What You’ll Do:

• Drive Business Development: Lead the identification and acquisition of new customers within the Emergency Services and Public Services sectors.
• Grow Key Accounts: Focus on expanding existing relationships, securing long-term, sustainable revenue, and ensuring customer satisfaction.
• Lead Proposals and Presentations: Oversee the development and delivery of compelling customer proposals, ensuring alignment with business objectives and customer needs.
• Develop a Strong Pipeline: Build and maintain a robust pipeline, aligned with both short-term and long-term targets.
• Collaborate for Success: Work closely with internal teams to craft tailored solutions, ensuring we deliver exceptional service to our customers.
• Strategic Account Management: Establish and execute Account Development Plans for key customers, ensuring alignment with company strategy.
• Influence & Negotiate: Engage with senior stakeholders (including C-suite executives) to develop trust-based relationships, win business, and influence decision-making.
• Market Intelligence: Stay abreast of industry trends and competitor strategies to position Telent as a market leader.
• Innovation & Solutions: Collaborate with Telent’s Network Services division to shape innovative, service-led solutions for clients.

What We’re Looking For:

• Proven experience as an Account Director, Senior Sales Manager, or in a similar role, ideally within the Emergency Services, Public Services, or technology sectors.
• Strong business development skills, with a track record of securing new business and growing accounts.
• Experience engaging with senior executives, including C-suite, to influence decisions and build long-term relationships.
• A service-led sales mentality, with a focus on delivering tailored solutions rather than product-based selling.
• Technical understanding of telecommunications, services, and network solutions, with the ability to discuss complex concepts with clients.
• Highly organised, with strong interpersonal and negotiation skills.
• Commercially astute, with a solid understanding of P&L management and the ability to assess the profitability of opportunities.
• A strategic thinker who can drive sales performance and innovation within a competitive marketplace.

What We Offer:

At Telent, we recognise and value our people, providing opportunities for professional growth, a collaborative work environment, and the chance to make an impact in a sector that matters. You’ll benefit from:

• Competitive salary with a Sales Incentive Plan (SIP)
• Company car allowance scheme
• 26 days holiday plus public holidays, with the option to purchase additional days
• Pension scheme (4%-6% matched contributions)
• Enhanced family policies including maternity/paternity pay and wellbeing support
• Discounts on cinema, restaurants, and shopping through the Telent Reward scheme
• A truly inclusive work environment, with a commitment to embracing diverse ideas and perspectives.

About Telent:

Telent is a leader in mission-critical communications and technology services, supporting the UK’s critical digital infrastructure. Our work connects communities and helps shape the future of public services, contributing to society’s most essential needs. With a talented team of over 2,400 professionals, we deliver innovative solutions that make everyday life work better for everyone.

If you’re ready to contribute to a purpose-driven organisation and help shape the future of critical services, apply now!