Account Director – Ref: R00078 Sales – Accounts Grange Park – Cheltenham Hybrid Remote

Cheltenham, Gloucestershire
VoCoVo
Account Director – Ref: R00078 As Account Director, you will be expected to ensure that the already contracted ARR is recognised in line with schedules and payment terms, and grow this number for each of our customers.

We usually respond within a week

Key Accountabilities:

• Ensure customers are happy and expanding with VoCoVo

• Invoice the current contracted ARR in line with customer contracts and payment terms that your customers are accountable for.

• Produce and execute comprehensive 6, 12 and 18 month account plans to grow ARR for each of your customers.

• Produce and execute comprehensive 6, 12 and 18 month account plans that show generated growth opportunities for the sales project team.

• Build, nurture and foster relationships with operational, managerial and executive level personnel, ensuring buy-in is achieved with all project and account plans.

• Build and deliver comprehensive CSAT surveys with all of your customers to understand our current score.

• Produce detailed plans on how to increase CSAT levels with your customers, engaging all relevant internal stakeholders.

• Hold quarterly business reviews (QBRs) with each of your customers to stay on top of business updates and to keep them up-to-date with VoCoVo developments.

• Consistently and accurately forecast your projects to a % level of accuracy.

• Your Hubspot is updated daily, leaving it 100% accurate at the end of each working day with all of your projects/opportunities.

  • Strong contract and negotiation skills

  • Build clear and concise SoW documents that can be negotiated between the customer and VoCoVo.

  • Work closely with our legal team to agree contracts, terms and conditions and statements of works, ensuring VoCoVo is protected in line with our risk matrix before final executive sign off.

  • Confidently negotiate with customers by consistently showing skills of adult : adult negotiation.

    • Engaging and reliable for internal and external stakeholders

Build and deliver amazing and engaging on-brand sales presentations to large groups, including decision makers and executive level personnel.

Liaise and hold strong relationships with key internal stakeholders, ensuring they are involved at the right time with your projects/opportunities.

Understand the customers budget cycle in line with the VoCoVo sales cycle to be able to accurately forecast and confidently land your live projects/opportunities.

Experience/education level/area of study:
Experience in working with the Tier 1 retail sales industry. You will have 5+ years of experience in account management, having worked at a senior level dealing with large customers.

VoCoVo empower people to collaborate, communicate, and connect through voice.

Account Director – Ref: R00078 As Account Director, you will be expected to ensure that the already contracted ARR is recognised in line with schedules and payment terms, and grow this number for each of our customers.