Account Manager

Chester, Cheshire
ARO
Job Title: Desk Based Account Manager
Location: Ewloe (near Chester)
Salary: Up to £28,000 + open ended commission
Contract Type: Permanent

About the role:
The ARO Collaboration team supply, support and enhance the key technology that makes UK business tick. Whether it’s a business mobile phone contract, Microsoft Teams, Hosted Telephony, the latest Audio Visual technology or business connectivity ARO are one of the UKs leading providers of all these products and services and a whole lot more.
This role in the sales team in our Ewloe office just outside Chester is a superb way to get your sales career kick started in a dynamic successful team that are key to the success of ARO.
You will initially be based fully on site for your first 6 months of training, the role will then be hybrid with 3 days based on site and 2 from home.
As the Desk Based Account Manager your role is to serve as the main point of contact in all matters related to client concerns and needs, build and strengthen client relationships to achieve long-term partnerships, maintain accurate client records, keeping track of any contract updates and renewals. You will also work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met and develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.

What you will be doing:

Handle inquiries and requests from customers and address their needs.
Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
Meet regularly with other team members to discuss progress and find new ways to improve business.
Occasionally attend face-to-face meetings with clients to build better relationships,
Generate progress reports for clients and senior leaders within the organisation.
Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.

Requirements
What we are looking for:
Essential:

Good communication skills
Good time management skills
Promote Company’s image by working with a pleasant, professional and courteous manner.
Working in a similar (preferably Telecoms) environment
Previous experience working in a B2B environment

Desirable:

Cross selling products including IT Support contracts, connectivity, mobile device management & Hosted telephony
Full UK Driving License

Benefits
Who are we?
ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!
We offer a wide range of benefits and incentives to our employees including:

‘Design Your Life’ training and development programme
Flexible working
Company Pension Scheme and matching contributions
Company Perks portal
Private Medical insurance
Life assurance
25 days holiday plus bank holidays plus holiday trading
Your Birthday off, on us!
Health Club and Wellbeing Scheme
ARO Shares after 12 months employment
Employee Assistance Programme
Technical Training Academy and E-learning

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

Job Type: Full-time

Salary: £25,000.00-£28,000.00 per year