Account Manager

Icebreaker One
Job Title: Account Manager
Closing date: 0900 (GMT), 2025-08-18
We have an exciting new opportunity to join Icebreaker One as an Account Manager
Contract: Permanent – ASAP
Location: Remote
Hours: Full time (Icebreaker One works a four-day week, Mon-Thurs!)
Rate: Circa £35k
About Icebreaker One
We are a diverse collection of like minded people whose expertise spans policy and science, finance and engineering, data and systems-working together to tackle one of the greatest challenges of our time. We need your help.
Icebreaker One (IB1) is a UK-headquartered, neutral, public benefit non-profit company. It works to enable trusted, interoperable data sharing for private sector, public and environmental benefit. It supports the development of data infrastructure by designing and operationalising governance, trust frameworks, and policy mechanisms across sectors.
Our mission is to make data work harder to deliver net-zero outcomes.
The role
As Account Manager, you’ll work alongside the Head of Sales (currently fulfilled by the account management team), Head of Community, and our Sales & Stakeholder Engagement Coordinator. Your focus will be to:

• Support the management of multiple high- level and enterprise client relationships (six-figure contracts)
• Build and maintain strong, lasting relationships with senior stakeholders
• Help identify and secure new long-term funding opportunities across sectors
• Deliver an excellent client experience to ensure renewals, satisfaction, and retention

You’ll collaborate across the organisation, especially with teams in Trust Services, Product, Membership, and Communications.
Key Responsibilities

• Contribute to the team’s income target of £2 million through proactive account development
• Manage and grow client relationships, ensuring long-term strategic alignment
• Attend client meetings, take detailed notes, track actions, and follow up with stakeholders
• Develop and execute account development plans tailored to client goals
• Ensure timely renewals, excellent service delivery, and measurable client satisfaction
• Maintain CRM records and sales pipeline accurately
• Collaborate on communications, reporting, and internal delivery tracking
• Prepare regular client and internal status updates and performance reports

What You’ll Bring
Essential Experience & Skills

• 3-4 years in a similar account management or relationship role
• Excellent communication, organisational, and analytical skills
• Proven ability to maintain and grow client accounts and convert relationships into new business
• Experience engaging confidently with clients, online and in-person
• Bringing together groups and individuals and uniting them with a common cause
• Ability to summarise findings so that they can be understood by non-experts
• Competency using Google Workspace, Slack, CRM systems, and remote working tools
• Ability to thrive in a fast-paced, collaborative environment

Ideally some or all of the following:

• An understanding of net-zero business and policy landscape in our sector focuses (e.g. energy, ESG, finance, built world, transport, agriculture), and Net-zero standards, frameworks, methodologies
• An understanding of standards & licensing (e.g. Open, Shared, and Closed data)
• An understanding of governance, regulations, and approaches around data sharing (e.g. Smart Data, GDPR)