Account Manager

Madingley, Cambridgeshire
CV Bay Ltd
Account Manager
Facilities Management – Cleaning
Cambridge Area
£30,000 – £35,000 + Company Car + Fuel Card

About the Role
Are you a driven Account Manager with experience in facilities management and a passion for delivering high-quality cleaning services? We re seeking a proactive and customer-focused Account Manager to oversee a £600,000 portfolio across the Cambridge area.
This is a fantastic opportunity to join a well-established and growing FM company where you ll play a key role in maintaining and developing strong client relationships, managing contract performance, and ensuring exceptional service delivery.
Key Responsibilities

• Manage a portfolio of cleaning contracts worth approx. £600,000 across multiple client sites.
• Act as the primary point of contact for clients, ensuring their expectations are met and exceeded.
• Lead, support, and develop site-based cleaning teams to deliver outstanding service.
• Conduct regular site audits and ensure all operations comply with health & safety and company standards.
• Monitor contract performance and drive continuous improvement in service delivery.
• Handle staffing matters including recruitment, training, and performance reviews.
• Identify opportunities for contract growth or added value services.

Requirements

• Proven experience in facilities management, specifically within contract cleaning.
• Excellent client relationship and communication skills.
• Strong understanding of H&S regulations and industry compliance.
• Experience managing budgets, teams, and operational KPIs.
• Full UK driving licence (company car and fuel card provided).
• Based in or around the Cambridge area, with flexibility to travel to client sites.

What s in It for You?

• Competitive salary of £30,000 £35,000
• Company car and fuel card
• Opportunities for career development in a growing FM company
• Supportive management team and a great working culture
• Autonomy and ownership over a significant contract portfolio

Apply Today! If you’re ready to take the next step in your FM career and thrive in a client-facing role, we want to hear from you. Submit your CV and join a company that values your expertise and rewards your success.