Account Manager

Southampton, Hampshire
Tech Connect Group

Tech Connect Group are pleased to partner with a national technology business in their search for an Account Manager.

As an account manager, you ll be at the heart of delivering innovative digital solutions, acting as the key link between clients and internal design, development, and marketing teams.
You ll be responsible for nurturing existing client relationships and helping clients with their digital growth, whilst taking the lead on any immediate website support needs that they have.

Based out of their Southampton or Salisbury offices, this role requires you to be in the office on a hybrid basis, 2 days a week.

The ideal candidate will have a strong understanding of the above areas and be a friendly, collaborative individual who fits well within a sociable team!

Please note, this role does require the usage of timesheets – please ensure you are comfortable with this before applying.

Key Skills and Experience

• Route client requests to the appropriate teams, ensuring a clear understanding of client needs and translating them into well-defined tasks for our development teams
• Collaborate with internal teams to identify the best solutions and be able to explain these in an easy-to-understand way to the client in verbal, written and presentation formats
• Manage urgent and sometimes business-critical client requests with efficiency and composure
• Maintain relationships with customers, with the ability to spot and resolve any client frustrations, whilst simultaneously identifying opportunities for growth and improvement
• Tracking client spends against contracts and SOWs (statement of works), reporting any concerns regarding quality, service or spend to the management team

Key skills required:

• Experience in either account management or project management
• A passion for, and strong understanding of working with digital technologies and software, including websites, e-commerce, Mobile Apps and digital marketing
• Ability to independently problem-solve, create and convey ideas effectively, and professionally, sometimes whilst under time pressure from clients
• A team player and collaborative approach to working with colleagues
• Ability to manage multiple projects and priorities simultaneously
• Great attention to detail, especially regarding budgets and spend tracking
• Meet company policies such as confidentiality and data security whilst logging a real-time record of work completed and scheduled