Account Manager

Goole, North Humberside
CV Bay Ltd
Account Manager

Facilities Management – Cleaning
Location: Humber & Leeds
Salary: £35,000 + £4,500 Car Allowance
Sector: Facilities Management

About the role
We re looking for a hands-on Account Manager with solid experience in facilities management cleaning contracts to oversee sites across the Humber and Leeds region. This is a genuinely operational role ideal for someone who s not afraid to roll up their sleeves, get into the detail, and be visible on-site.
You ll be responsible for managing client relationships, supervisors, and cleaning operatives, ensuring service delivery is consistently high and contracts run smoothly day to day.

Key Responsibilities

• Manage a portfolio of commercial cleaning contracts across the Humber and Leeds
• Act as the main point of contact for clients, building strong, long-term relationships
• Lead, support, and develop site supervisors and cleaning operatives
• Ensure cleaning standards, KPIs, and SLAs are met (and exceeded)
• Carry out regular site audits and quality checks
• Handle staffing levels, absence management, and recruitment where required
• Resolve issues quickly and professionally from service delivery to client concerns
• Maintain compliance with health & safety, COSHH, and company procedures
• Get involved in the nitty-gritty operational detail when needed

About You

• Proven experience as an Account Manager / Contracts Manager within cleaning or facilities management
• Comfortable managing multiple sites and teams
• A strong communicator who can manage both clients and frontline staff effectively
• Highly organised, proactive, and solutions-focused
• Happy to be hands-on and site-based, not desk-bound
• Full UK driving licence (essential)

What s on Offer

• £35,000 basic salary
• £4,500 car allowance
• A stable, growing facilities management business
• Autonomy to manage your accounts properly
• A role where operational excellence genuinely matters

Apply Now If you re an experienced cleaning account manager who enjoys being close to the operation and delivering high-quality facilities management services, we d love to hear from you.