Account Manager

CV Bay Ltd
Account Manager

Facilities Management – Soft Services
Location: Regional role (Crewe to Cannock)
Salary: £36,000
The Role We re looking for a confident and people-focused Account Manager to oversee a diverse portfolio of soft services contracts across approximately sites.
The portfolio includes a mix of education settings, corporate offices, and commercial workplaces. This is a highly relationship-driven role where your ability to communicate effectively with a wide range of stakeholders will be key to success.
You ll act as the main point of contact for clients, ensuring service delivery is consistent, relationships are strong, and standards are maintained across your patch.
What You ll Be Doing

• Managing a portfolio of sites across education and corporate environments
• Building strong, long-term relationships with clients and stakeholders
• Acting as the primary contact for all account-related queries and service delivery matters
• Conducting regular site visits across your region (Crewe to Cannock)
• Ensuring high standards of soft services are delivered consistently
• Handling client communication via face-to-face meetings, phone, and a high volume of email correspondence
• Resolving issues quickly and professionally while maintaining client satisfaction

What We re Looking For

• A natural people person who can adapt their communication style to suit different stakeholders
• Strong communication skills across face-to-face, phone, and written formats
• Excellent written English a significant portion of the role involves email communication
• Organised, proactive, and able to manage multiple sites effectively
• Full UK driving licence (regional travel required)
• Ability to pass an Enhanced DBS check

Experience

• Experience in Facilities Management (soft services) is beneficial but not essential
• Candidates from other service-led or client-facing industries are encouraged to apply

What You ll Get

• Salary of £36,000
• Autonomy to manage your own portfolio
• A varied role with a mix of site visits and client interaction
• Opportunity to build strong client relationships across multiple sectors

If you re someone who thrives on building relationships, communicating effectively, and delivering great service across multiple sites, this could be a great fit.