Account Manager

Woking, Surrey
Bespoke HR

Account Manager

Woking (hybrid)
Full time, permanent
£30,000 basic with £38,000 OTE per annum

Our client is part of a wider group who provide digital communications services and products to organisations across the UK and US. They are leaders in digital communications and provide innovative services for the public sector including 47 % of the UK Government, as well as organisations throughout the NHS.

They are extremely proud of their culture and working environment. What they do is innovative and transformative and they continually challenge themselves to develop new and better services.

Working with our client means you re part of a fun, inclusive, nurturing, vibrant team of ambitious individuals. You will be a valued member with great career progression opportunities where openness, transparency and fairness are expected of everyone.

They strive to always represent the voice of end users to bridge the gap between what end users need and what organisations want.

Our client is committed to offering equal employment opportunity.

Company benefits include:

• Hybrid working
• Excellent office environment (with pool table and table tennis!)
• Open and fun culture with awesome company social events
• Enhanced Maternity and Paternity Leave
• Workplace Pension Scheme
• Paid Sick Leave
• Mental Health and Wellbeing Support
• Employee Growth Plans
• Career and Development Training
• Free Breakfast, fruit and snacks

The role

Our client is seeking a motivated and ambitious individual to join their team as an Account Manager. You will be responsible for managing existing customer relationships and exploring additional opportunities to expand their services. Your primary goals will be to ensure customer satisfaction and identify new avenues for upselling and cross-selling.

This position offers an exciting opportunity for a passionate sales professional looking for career advancement within a dynamic company with a lively and open culture.

Task and responsibilities include

• Understand your customer needs and future strategy and how they can be supported by our client s products and services.
• Be the first point of contact as their trusted advisor.
• Support existing customers in an advisory capacity, including in-person visits to their locations.
• Study and report on customer data, collaborating with other teams to improve services.
• Build relationships with existing customers to identify new sales opportunities for their products and services as well as introductions within related organisations and departments
• Manage the sales process with existing customers from identifying opportunities, creating proposals and finalising contracts.
• Keep up-to-date with the latest trends, tools, and technologies in the public sector so that our customers can benefit from the latest strategies.
• Keep our CRM system up-to-date with opportunities in existing accounts and regularly share monthly reports with the Management Team.

Required experience

• Minimum 2 years experience in an account management or sales role
• Excellent relationship builder and networker
• Excellent sales and negotiation skills
• The ability to thrive in a target driven environment
• A proactive and customer-focused mindset
• Excellent communication skills, both written and verbal
• A good multitasker
• The ability to problem solve

Nice to haves

• Experience with Hubspot
• Experience working in/with the Public Sector
• Knowledge and experience working within a Digital Consultancy

If this Account Manager opportunity sounds of interest, please apply now to be immediately considered.