Account Manager

City, London
HAMILTON ROWE RECRUITMENT SERVICES LTD
Account Manager
City of London
£80,000 – £85,000

An excellent opportunity has arisen for an experienced Account Manager to joina leading building services provider, overseeing a prestigious commercial portfolio based in the West End of London

You will be responsible for ensuring contractual obligations are met, maintaining strong client relationships, driving performance against KPIs and SLAs, managing the account’s P&L and WIP, and identifying opportunities for additional works and projects.

Account Manager Duties:

• Take full responsibility for the day-to-day management of a commercial building services contract across the West End.
• Oversee planned preventative maintenance (PPM) and reactive maintenance across all assets recorded on the client’s CAFM system.
• Monitor PPM schedules and asset performance, identifying opportunities for improved efficiency, cost savings and additional works.
• Manage contractual compliance, ensuring all statutory and legislative requirements are met.
• Coordinate statutory inspections and ensure all necessary documentation and records are maintained.
• Ensure internal audits are completed in line with company policies and procedures.
• Manage subcontractors, ensuring quality of service and compliance across all FM operations.
• Investigate service failures and implement effective corrective actions.
• Monitor and maintain contractual KPIs and SLAs, ensuring consistent service delivery.
• Take full ownership of the account’s profit and loss (P&L), works in progress (WIP) and financial performance.
• Identify, scope and oversee additional works and projects to support contract growth.
• Build and maintain strong relationships with clients, engineers and key stakeholders.
• Lead, support and develop the on-site M&E engineering team.

Account Manager Requirements:

• Electrically or mechanically qualified (C&G, NVQ, EAL or equivalent).
• Minimum 3 years’ management experience within commercial building services.
• Strong technical background within M&E / Facilities Management.
• Previous experience managing commercial FM contracts or accounts.
• Proven experience managing P&L and WIP.
• Experience managing KPIs, SLAs and contractual compliance.
• Strong client-facing and relationship management skills.
• Confident leading engineering teams and managing subcontractors.
• Experience identifying and delivering additional works and projects.

Salary and Package:

• £80,000 – £85,000 per annum.
• Private healthcare and dental care.
• Monday – Friday, 8am – 5pm.
• Company pension scheme.
• 25 days annual leave plus bank holidays.
• Ongoing training and development.
• Excellent opportunities for internal progression.

If you’re an experienced Account Manager looking for your next opportunity with a leading building services provider, this could be an excellent move. Apply today to find out more!