Account Manager

Redruth, Cornwall
Piran Tech
To further the company’s growth, a new and exciting role as become available at Piran Technologies! We are looking for a new Account Manager to continue our renowned exceptional customer service as well as providing invaluable pre-sales and post-sales support to our customer base.
Your responsibilities will include:

• Developing and maintaining relationships with new and existing customers
• Processing client enquiries, quotes and orders in accordance with the companies SLAs (Service Level Agreements).
• Collaboration with colleagues and third parties to ensure customer issues are addressed in a timely manner involving our support team where necessary.
• Maintaining an up-to-date CRM.
• Setting up, managing and renewing customer contracts where applicable.
• Handling of general administration tasks in an efficient manner.
• Provide customer service to a level that exceeds our customer’s expectations.

Account Manager Requirements:

• Full UK Driving Licence
• Good time-management skills with a problem-solving attitude
• Highly self-motivated and proactive approach
• Strong communication and interpersonal skills
• Attention to detail and process driven
• Ability to proactively assess, clarify, and validate customer needs in fast paced environments

Desirable:

• Previous experience in a relevant sales/account management role
• Previously worked for an MSP or Knowledge of the IT Sector
• Knowledgeable in cloud software, systems, and security

Meet the Organisation: Who We Are and What We Do
Established in 2004 our client believes they’re the best at what they do. With a proven track record of supporting customers in multiple industries with a wide variety of different technologies their aim is simple: to deliver trusted and reliable IT Support to organisations ranging from single user start-ups to multi-national corporations. They offer accredited services to these customers, and pride themselves on their customer led approach to their services. Uniquely to Cornwall, they hold a Cisco Premier Partner status, and are also Microsoft Solutions Partners as well as a Google Workspace Partner. At the root of all this, is their team. With a full training plan provided to all staff, professional development is at the heart of the organisation.
If you’re ready to take your career to the next level and believe you’re the perfect fit for the Account Manager role, don’t wait any longer – take the leap and apply now!