Account Manager – Corporate Health

Croydon, London
Health Case Management Limited
Role Overview

Key Responsibilities:

• Build and maintain strong relationships with clients
• Renew existing contracts and service agreements, and move clients onto contracts or service agreements where not present
• Develop and implement client relationship management strategies relative to the size and value of each client and in line with the business growth and retention strategy
• Recommend and implement improvements to the management of client relationships
• Be the first line point of contact for clients with responsibility for the day-to-day account management of a portfolio of clients which, at times, can include finding solutions to complex problems
• Meet agreed financial growth targets from the within the existing portfolio which will be achieved through contract renewals, price increases and introducing new service lines
• Agree and deliver annual account plans for clients including monthly and quarterly reviews with appropriately detailed MI
• Ensure that all service escalations are directed to the correct personnel within the business and responses collated and replied to in good time and to the client’s satisfaction
• Liaise with colleagues and external providers to ensure all contracted services are delivered as per specification
• Support the Head of Account Management as required
• Work alongside marketing colleagues to ensure successful fulfilment of marketing campaign
• Use in-house IT systems and follow documented processes to ensure client requirements are clear and deliverable to all relevant staff and to record client / prospective client activity
• Promote the services offered by the business at networking events
• Understand and ensure any required adherence to GDPR, AMRA and EQA
• Proactively self-manage ongoing personal development, including but not limited to internal training opportunities, external market trends, competitor awareness, corporate health and wellbeing developments, accompanied field-visits and colleague mentoring

About the Role

Account Manager – Corporate Health

Location: Remote but with regular travel to HCML offices and client sites

Status: Full-time, permanent

Salary: 40-45k depending on experience

HCML are looking for an Account Manager for our Corporate Health division. The successful applicant will be responsible for the account management and successful retention of a portfolio of existing clients as well as holding a target for revenue and profit growth. Working closely with colleagues in the Operations and Business Development teams, this is a key role, integral to the growth aspirations of the business.

Benefits

• 25 days annual leave
• Your birthday off
• 6% company pension contribution
• Bike to Work Scheme
• Medicash Health plan
• Enhanced Maternity/Paternity/Adoption and Shared Parental leave
• 2 voluntary days per year
• Long Service Awards
• Employee Wellbeing Seminars
• CPD opportunities
• Professional memberships paid for (role dependent)

Essential Skills

Skills and Experience:

• Minimum 3 years account management experience in healthcare or employee benefits
• Demonstrable experience of delivering account plans in conjunction with clients, generating revenue growth
• Experience of working across operational and relationship teams
• Strong communication, interpersonal and collaboration skills, including at executive and Board level
• Good knowledge and experience of MS Office
• Excellent presentation skills, to build and present key information, both internally and externally
• Ability to disseminate relevant information
• Self-motivated and able to work on own initiative
• A strong desire and expertise to get prospective opportunities ‘over the line’