Account Manager / Operations Manager

City, Manchester
Your Construction Recruitment
Industry: Facilities Management

Salary: 40k+

As an Account Manager, you will be working closely and supporting the Key Account Managers while overseeing business operations.

Key Responsibilities :

• Serve as the primary point of contact for key clients, building strong, long-lasting relationships.
• Address and resolve client issues, concerns, and escalations in a timely and professional manner.
• Monitor account performance and suggest improvements to optimise service delivery.
• Ensure the accurate and timely renewal of contracts, including negotiations and service level agreement (SLA) reviews.
• Monitor and ensure high standards of service delivery in line with the account contract
• Conduct regular audits and assessments of service quality and ensure continuous improvement.
• Work closely with internal teams, including operations, finance, and service delivery teams, to ensure alignment and effective service delivery.
• Coordinate with facility management staff to ensure that client requirements are met in a timely manner.
• Prepare regular reports on client performance, service levels, and account health.
• Analyse client feedback and service performance data to identify areas for improvement.
• Provide strategic insights and recommendations for enhancing service offerings and client engagement.

The successful candidate must have:

• Minimum 5 years key account management.
• Facilities Management Industry experience
• Experience in managing large, complex accounts and working in client-facing roles.
• Strong communication and interpersonal skills to build and maintain relationships.
• Financial acumen and ability to manage budgets and contracts.
• Strong problem-solving skills and ability to handle challenging client situations.
• Willing to travel to meet clients (Scotland West and East)

Job Type: Full-time

Pay: From 50,000.00 per year