Account Manager / Tour Coordinator

City, Leeds
Max Ski

Account Manager / Tour Coordinator for a growing, forward-thinking School Tour Operator.

Location – Leeds City Centre (LS1). Full-time Position: £26,400

• Join a team where culture and socials thrive bring your energy and help empower young people through sport.
• Opportunities to work in EU & USA/ Canada for up to 7 weeks a year, all expenses paid.
• Flexible start & finish times.
• Company Profit share
• Regular opportunities for progression (Investors in People accredited).
• One day a week, working from home.
• State-of-the-art city centre office with superb facilities.
• Gym membership allowance.
• Personal development fund.
• Birthdays off AND rising holiday allowance (35 days after five years of service).

Job Description– Client relationships are our number one priority. We re looking for a dedicated and personable Account Manager to maintain our clients accounts, manage international tours and serve as our main point of contact.

Ideal candidates:

• Integrity, we act with honesty, fairness, and responsibility even when no one s watching.
• Excellence, we pursue the highest standards in everything we do never settling, always refining.
• Curiosity, we explore bravely, question freely, and innovate constantly.
• Compassion, we lead with empathy, treat each other with care, and build inclusive relationships.
• Impact, we aim to make a positive, lasting difference for people and the planet.
• Passion for helping others and a drive to provide exceptional customer service. Bring energy, belief, and commitment to everything we do.
• Comfortable working with technology and other organisational software.
• Professional, polite and personable when communicating with customers.
  Ability to multitask and juggle several
• responsibilities simultaneously
• English & Maths GCSE at Grade C or above.

Objectives of this Role

• Act as the main point of contact in all matters relating to client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Maintain accurate client records.
• Create and manage travel/ tour Itinerary bookings. This will involve managing and negotiating contracts/ agreements with suppliers.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.

Additional responsibilities to support Tour Operations

• Research and build tour itineraries based on prospective customers’ requirements, and destination highlights.
• Liaise with existing suppliers to establish availability and costs.
• Find and contact new suppliers to establish availability and costs.
• Maintain accurate and clear records of supplier availability, pricing and options.
• Produce a full list of costs involved in a tour in-line with agreed deadlines.
• Create tour proposals for new and existing customers with accurate information and itineraries.

Introduction – Hello. We re Max Ski and Ottimi, a small but fiercely ambitious Tour Operator based in Leeds. We primarily organise snowsports experiences for schools and colleges as Max Ski. Our all-inclusive package tours take students to some of the most amazing places across Europe, USA and Canada.

We ve built Max Ski around one simple concept – unparalleled customer service with consistent 5 star reviews. We are taking this idea and expanding into new markets as Ottimi, offering a wide range of non-ski products and services.

We re seeking someone to help us coordinate and deliver all our incredible international experiences. If you want to be part of a fun, growing, forward-thinking company with a purpose, then we re really looking forward to hearing from you.

We re excited to hear from you. The Max Ski & Ottimi team.