Account Support Co Ordinator

South Nutfield, Surrey
CoSourced Ltd

Account Support Coordinator

Location – Redhill

Role Purpose

Join our team as an Internal Account Support professional in the Facilities Management industry. In this crucial role, you ll support the Account Manager in maintaining and enhancing client relationships. Your responsibilities will revolve around ensuring seamless communication, efficient coordination, and proactive problem-solving to deliver exceptional service to clients. This position requires a strong attention to detail, excellent organisational skills, and the ability to collaborate effectively with internal teams.

Responsibilities

1. Client Communication: Address basic inquiries, providing timely and accurate information.
2. Coordination and Collaboration:
   • Work closely with the Account Manager to coordinate internal resources and ensure the successful delivery of services to clients.
   • Collaborate with various departments such as operations, service desk, and customer service to meet expectations.
   • Generate basic renewals on job logic and send to customers 3 months in advance.
   • Set up and/or roll over accepted renewals and new contracts.
   • Manage uplifts and abortive charges and chases as a first point of contact.
   • Chase quotes for PPM s and repairs and escalate with feedback.
3. Documentation and Reporting:
   • Generate regular report information on account performance, service delivery, and KPI s for account managers monthly meetings.
   • Minute taking of meetings.

Attributes

• Customer-focused mentality.
• Detail-oriented with a commitment to accuracy.
• Ability to work collaboratively in a team environment.
• Adaptability and resilience in a dynamic fast-paced work environment.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.

Knowledge, Skills and Experience

• Passionate about delivering service excellence
• 2+ years experience in an administrative position
• Experience using JobLogic software
• Excellent knowledge of Microsoft Office 365 programmes

Abilities

• People person with a collaborative working style and the ability to build strong working relationships with colleagues and clients
• Self-motivated and proactive, takes full ownership of work are paramount
• Able to effectively juggle competing priorities in a demanding environment and work flexibly

This Account Support Coordinator role will be full time on a basis of 40 hours per week, working hours 8am 5pm Monday to Friday. You will be required to work in the office located in Nutfield, Redhill, Surrey.