Administration Support Assistant

Manpower UK Ltd

Manpower Recruitment are working with an established client, on outskirts of Oxford and close to Abingdon, Oxfordshire, who are looking for a Full Time Administration Support Assistant to support with a small, friendly, busy office.

Ideally you would be from a Trade or Construction background, but not essential, as full training will be given.

The role is Monday-Friday 8.30am-5pm

Salary for the role is 28000pa.

Full UK Licence needed due to location

The Company

• We deliver new roofs and repairs to the local community.
• Our customers include, social housing response teams, private residents, MOD contracts, Schools and Churches.
• Our dedicated hard-working team are called upon for roofing emergencies, planned repairs and the delivery of high-profile larger projects.

We are currently seeking a new team player who enjoys helping people. Someone who enjoys multi-tasking to enable them to make a positive difference to customers and co-workers.

Role responsibilities and purpose

• Adding daily job request to an excel spreadsheet
• Respond and allocate customer requests for quotes and support to the team
• Communication with customer/clients over the phone and via e mail
• Proactive calls to residents alerting them of scaffolding and roofing work schedule
• Flag jobs that can be invoiced by the Finance Manager
• Support the scheduling of roofing projects
• Collaborate with the office team to introduce a ticketing system (Zendesk)
• Support the pilot of a scheduling portal for the social housing IT team
• Support the office team with the Health and Safety Training portal

Key relationships

Internal

• Director, Office manager, Finance Manager, Surveyor, Site Manager, Roofing leads and operatives and the Scaffolding Manager

External

• Service delivery managers within the social housing territories for Oxfordshire and Berkshire
• Private customers, Third party providers- product and services

Requirements

• Knowledge, Skill & Experience
• Excellent communication skill- written, verbal, grammar, and punctuation
• Excellent listening skills
• Ability to demonstrate empathy and emotional intelligence
• Excellent attention to detail
• Ability to work to deadlines and priorities and have excellent time management skills
• Ability to be adaptable, flexible, agile resourceful, and multi-task
• Ability to work cross functionally and collaboratively demonstrate great teamwork

Benefits

• Good Pension Scheme
• 20 days Holiday + Bank holiday
• A small team with a great working environment and atmosphere.

If interested, please get in contact with a Manpower Representative.