After-Sales Administrator

Sandiacre, Derbyshire
Elizabeth Michael Associates Ltd

AFTER SALES ADMINISTRATOR

MONDAY FRIDAY 8:30AM 5:00PM

SALARY – £26,000 – £28,000

NG10, NOTTINGHAM

LOOKING FOR SOMEONE TO START ASAP

Role

You will join a tight-knit team of two and coordinate closely with three internal technical experts and their field service engineers.

Their team have built a reputation for absolute consistency and precision, when a project lands on their desk, the wider business and our customers trust implicitly that it is in safe hands and will be executed to the highest standard.

We are looking for a “safe pair of hands” someone who thrives on a quick pace and a busy environment, takes ownership of mistakes and prefers picking up the phone to solve problems instantly rather than sending emails.

Responsibilities

• Creating sales orders and sending out quotes for parts, breakdown visits and service contracts promptly
• Processing invoices for service reports accurately
• Preparing essential documentation before machines are shipped to customers
• Supporting the Service Manager to ensure every engineer has a job for the day and ensuring prompt communication to the customer and our engineer
• The business handle inbound calls a week and new emails daily as a team. The goal is to assist the customer yourself where possible, where the query is technical, you ensure it is passed to the right expert so the customer gets the right solution fast
• Turning challenging calls into positive outcomes by listening with empathy and providing immediate reassurance, ensuring the customer feels supported before involving management
• You will proactively call your own group of existing customers to build rapport, checking in to ensure they are happy and understand our service offerings
• You will prepare cost overviews for service engineer trips abroad, calculating flights, parking, rental cars and hotels to ensure accurate project costing
• Once you fully own the role and understand the high standards currently in place, we want you to actively look for ways to make our processes even better

Key Skills

• You take pride in a zero error approach to invoicing and logistics
• You are enthusiastic, articulate and comfortable keep various plates spinning at the same time
• Experience with CRM/ERP systems and confident with Excel
• When things get busy or a problem arises, you don’t panic you look for the solution
• Capable of calculating travel costs, margins and invoice adjustments
• You are a person of great integrity, structured, punctual and a solid team player
• Excellent standard customer service and care, with compassion to the customer and your colleagues.

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