Aftersales Programme Manager

Farnborough, Hampshire
hr inspire

Job Title: Automotive Aftersales Programme Manager

Location: Farnborough / Hybrid

Salary: Competitive with a generous bonus + Company Car

Job type: Full time, Permanent

Working Hours: 40 Hours Per Week, Monday-Friday

Application Deadline: 4th November 2025

About Us:

At The Retail Performance Company (rpc), we support and partner with our clients to deliver exceptional customer experiences. From strategy and customer journey design to data-driven insights and people development, we provide end-to-end solutions that transform businesses and create lasting value. Our mission: to empower people and organisations to deliver outstanding customer experiences every day.

The Opportunity:

We re looking for a Programme Manager with strong automotive aftersales experience to lead the delivery of several key contracts and initiatives. The role involves:

• Tracking & contributing to increase of performance, generating insights, and working closely with various internal teams.
• A proven understanding of aftersales operations and emerging trends are essential to demonstrate value add to the clients and wider stakeholders.
• Manage & provide coaching/ mentoring for members of the team to ensure effective performance and target achievement at all levels. This will encompass supporting new processes & adapting to business priorities, supporting the improvement of results including training needs identification.
• Regularly align with key stakeholders within the client organisation on relevant performance metrics, related initiatives, & support topics.
• Excellent client relationship management skills are a must.
• Lead review meetings with the team s data reporting analysts on performance metrics and ways to improve business results. Ability to interpret dashboard data & KPI metrics to interpret monthly reports, as well as find ways to keep improving the performance dashboard.
• Identify novel opportunities to enhance team output & customer retention performance within the scope of works.
• Compile best practices related to key customer support topics & develop innovative business development initiatives.
• Provide dynamic project management & stakeholder alignment for on-going projects & developments, including documentation and presentations.
• Coordinate & lead periodic programme meetings to monitor performance & action plans progress with internal teams as well as stakeholders.
• Ability to communicate clearly and escalate effectively is key.
• Ensure rpc Senior Management are kept well informed of status quo as well as escalations and/ or successes.

About you:

Proven experience in business development within:

• Automotive industry
• Aftersales
• Project Management
• Consulting experience
• Strong communication skills
• Stakeholder management skills

Education:

• Bachelor degree in business or related preferred

Language Skills & Licenses:

• English (native level C2)
• Full UK Driving Licence

Why Join Us?

• Competitive Salary with Generous Bonus
• Private Healthcare
• Medical Cash Plan
• Life Assurance

Note: We do not sponsor visas. Applicants must be eligible to work in the UK.

Please click APPLY to submit your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Customer Success Manager, Client Relationship Executive, Customer Sales Support, Account Executive, Account Manager, Sales Project Manager, Sales Support, Client Support Executive, Customer Success Executive, BDM, Business Development may also be considered for the role.